My HijackThis file-- please help

Question

The BestOffers Network has been driving me crazy. I have been trying to rid my computer of it for 5 months. It constantly hijacks my internet browser, and I get many BestOffers popups and popups in general. Here is my HijackThis log file. Thanks in advance.   Logfile of HijackThis v1.99.1 Scan saved at 11:30:49 AM, on 3/12/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINNT\System32\smss.exe C:\WINNT\system32\winlogon.exe C:\WINNT\system32\services.exe C:\WINNT\system32\lsass.exe C:\WINNT\system32\svchost.exe C:\WINNT\System32\svchost.exe C:\WINNT\system32\spoolsv.exe C:\WINNT\System32\CTsvcCDA.exe C:\WINNT\system32
vsvc32.exe C:\WINNT\System32\svchost.exe C:\WINNT\system32\devldr32.exe C:\WINNT\Explorer.exe C:\WINNT\system32\hvbynqa.exe C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Yahoo!\Messenger\ypager.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\iTunes\iTunes.exe C:\Program Files\MSN Messenger\msnmsgr.exe C:\Program Files\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id= R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id= R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id= R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id= R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drsnsrch.com/sidesearch.cgi?id= R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drsnsrch.com/sidesearch.cgi?id= R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q= R3 - URLSearchHook: (no name) - {20EC3D2D-33C1-4C9D-BC37-C2D500688DA2} - (no file) F2 - REG:system.ini: Shell=Explorer.exe C:\WINNT\Nail.exe O2 - BHO: Band Class - {00F1D395-4744-40f0-A611-980F61AE2C59} - C:\WINNT\dsr.dll O2 - BHO: BestOffers Shopping BHO - {F5DE8ADB-4A69-4e56-96AB-823171C8E9D8} - C:\Program Files\TBONAS\TBONlchr.dll O3 - Toolbar: BestOffers Shopping v1.20 - {7FD44536-9DF0-4034-939F-5BD4D98E3187} - C:\Program Files\TBONAS\TBONlchr.dll O4 - HKLM\..\Run: [UpdReg] C:\WINNT\Updreg.exe O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINNT\System32\spool\drivers\w32x86\3\hpztsb04.exe O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINNT\System32\NvMcTray.dll,NvTaskbarInit O4 - HKLM\..\Run: [farmmext] C:\WINNT\farmmext.exe O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot O4 - HKLM\..\Run: [Dinst] C:\WINNT\dinst.exe O4 - HKLM\..\Run: [iTunesHelper] 'C:\Program Files\iTunes\iTunesHelper.exe' O4 - HKLM\..\Run: [QuickTime Task] 'C:\Program Files\QuickTime\qttask.exe' -atboottime O4 - HKLM\..\Run: [gsscbz] c:\winnt\system32\jfxgcje.exe O4 - HKLM\..\Run: [kvuccm] C:\WINNT\system32\hvbynqa.exe r O4 - HKCU\..\Run: [Yahoo! Pager] 'C:\Program Files\Yahoo!\Messenger\ypager.exe' -quiet O4 - HKCU\..\Run: [kdx] C:\WINNT\kdx\khost.exe O4 - HKCU\..\Run: [Spyware Cleaner] 'C:\Program Files\Spyware Cleaner\SpywareCleaner.Exe' /boot O4 - Global Startup: Monitor.lnk = C:\Program Files\ArcSoft\Media Card Companion\MCC Monitor.exe O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 O8 - Extra context menu item: GuruNet... - file:C:\Program Files\GuruNet\Html\atiemenu.htm O8 - Extra context menu item: Web Savings - file://C:\Program Files\WebSavingsfromEbates\System\Temp\ebateswebsavings_script0.htm O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\WINNT\system32\shdocvw.dll O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) - O16 - DPF: {A7ECD556-D6F6-4F41-8C6B-14AB246801A0} (Secure Delivery) - http://kdx.kontiki.com/kdx/Client403/kdx.cab O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINNT\System32\CTsvcCDA.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\system32
vsvc32.exe O23 - Service: System Startup Service  (SvcProc) - Unknown owner - C:\WINNT\svcproc.exe O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

ky331 · Answer

Among other things, you have a NAIL/epolvy/SvcProc infection... I'm going to try to help you to remove this first [and then we can move on to other problems]. This fix involves using Ad-Aware, and its VX2-cleaner. It is critical that you use the current versions as indicated below... if you use an older/obsolete version, the fix will not work. If you don't already have it, download Ad-Aware SE Personal 1.06 from http://www.majorgeeks.com/Ad-Aware_SE_Personal_d506.html   [Note: If you have an older 'build' of Ad-Aware SE --- or even worse, if you're still using Ad-Aware 6 --- you must upgrade to this version/build, SE 1.06 ] Install the Ad-Aware program (following any indicated directions). [As part of the installation, it will check to see if you already have an older version of Ad-Aware installed, and if one is found, it will ask ('advise') you to allow the older one to be removed... so if asked, please allow it.] Open/start Ad-Aware SE. Click on Check for Updates Now, and Connect . if found, follow the directions to download/install the latest reference file, till you FINISH. After updating, from the STATUS screen, click on START. then make sure you have a RED X in front of 'Search for negligible risk entries' (if you see a GREEN CHECK, then CLICK on it, to change it to the RED X. ) then hit NEXT to perform a Smart Scan. Allow it to remove any problems founds. Close-down Ad-Aware. then download the VX2-cleaner add-on by clicking-on the link near the bottom of http://www.lavasoftusa.com/software/addons/vx2cleaner.shtml This will download the file vx2cleaner_inst.exe ; click on it, and follow the directions to install the VX2-cleaner. Start Ad-Aware SE again. Click on the Add-Ons button. Click on the VX2-Cleaner. Click on Run Tool, and then click OK . If it finds any VX2 problems, follow all the directions to CLEAN things. (I believe this will include a reboot, and directions to run another smart scan. Follow all indicated directions [i.e., various/multiple scans] until it tells you you're clean of VX2. This should have removed all traces of NAIL/Aurora/epolvy/SvcProc [and maybe also DSR]. ********************************* close your internet browser Run HJT. click on DO A SYSTEM SCAN ONLY Place a check-mark in the box in front of each of the lines (if still present):   R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id= R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id= R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id= R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id= R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drsnsrch.com/sidesearch.cgi?id= R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drsnsrch.com/sidesearch.cgi?id= R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=   R3 - URLSearchHook: (no name) - {20EC3D2D-33C1-4C9D-BC37-C2D500688DA2} - (no file)     O2 - BHO: BestOffers Shopping BHO - {F5DE8ADB-4A69-4e56-96AB-823171C8E9D8} - C:\Program Files\TBONAS\TBONlchr.dll O3 - Toolbar: BestOffers Shopping v1.20 - {7FD44536-9DF0-4034-939F-5BD4D98E3187} - C:\Program Files\TBONAS\TBONlchr.dll     O4 - HKLM\..\Run: [farmmext] C:\WINNT\farmmext.exe   O4 - HKLM\..\Run: [Dinst] C:\WINNT\dinst.exe   O4 - HKLM\..\Run: [gsscbz] c:\winnt\system32\jfxgcje.exe     Click on FIX CHECKED. Close HJT. Reboot. Generate a new/revised HJT log, and examine it:   If any of the above lines still appears in your HJT log after rebooting (most likely one or more of the BLUE O4's)... then you should reboot your system into SAFE MODE (by tapping the F8-key during the boot-up process, and selecting SAFE MODE), and try this FIX again while running HJT in SAFE MODE; and then, reboot into NORMAL mode.   ************ Please generate and post a new HiJackThis log, REPLYing to this thread.   Message Edited by ky331 on 03-12-2006 07:38 PM

klutzycool · Answer

Thank you. I did exactly what you said.   Logfile of HijackThis v1.99.1 Scan saved at 4:18:51 PM, on 3/13/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINNT\System32\smss.exe C:\WINNT\system32\csrss.exe C:\WINNT\system32\winlogon.exe C:\WINNT\system32\services.exe C:\WINNT\system32\lsass.exe C:\WINNT\system32\svchost.exe C:\WINNT\system32\svchost.exe C:\WINNT\System32\svchost.exe C:\WINNT\System32\svchost.exe C:\WINNT\System32\svchost.exe C:\WINNT\system32\spoolsv.exe C:\WINNT\System32\CTsvcCDA.exe C:\WINNT\system32
vsvc32.exe C:\WINNT\System32\svchost.exe C:\WINNT\system32\wdfmgr.exe C:\WINNT\System32\alg.exe C:\WINNT\system32\devldr32.exe C:\WINNT\explorer.exe C:\Program Files\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/ R3 - Default URLSearchHook is missing O4 - HKLM\..\Run: [UpdReg] C:\WINNT\Updreg.exe O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINNT\System32\spool\drivers\w32x86\3\hpztsb04.exe O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINNT\System32\NvMcTray.dll,NvTaskbarInit O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot O4 - HKLM\..\Run: [iTunesHelper] 'C:\Program Files\iTunes\iTunesHelper.exe' O4 - HKLM\..\Run: [QuickTime Task] 'C:\Program Files\QuickTime\qttask.exe' -atboottime O4 - HKLM\..\RunOnce: [AAW] 'C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Aware.exe' '+b1' O4 - HKCU\..\Run: [Yahoo! Pager] 'C:\Program Files\Yahoo!\Messenger\ypager.exe' -quiet O4 - HKCU\..\Run: [kdx] C:\WINNT\kdx\khost.exe O4 - Global Startup: Monitor.lnk = C:\Program Files\ArcSoft\Media Card Companion\MCC Monitor.exe O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 O8 - Extra context menu item: GuruNet... - file:C:\Program Files\GuruNet\Html\atiemenu.htm O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\WINNT\system32\shdocvw.dll O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O12 - Plugin for .m4p: C:\Program Files\Internet Explorer\PLUGINS
pqtplugin5.dll O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) - O16 - DPF: {A7ECD556-D6F6-4F41-8C6B-14AB246801A0} (Secure Delivery) - http://kdx.kontiki.com/kdx/Client403/kdx.cab O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINNT\System32\CTsvcCDA.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\system32
vsvc32.exe O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

RKinner · Answer

Just some minor stuff to check and Fix checked.

R3 - Default URLSearchHook is missing

O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} -

I am assuming that this kontiki stuff is something you want to keep:

O4 - HKCU\..\Run: [kdx] C:\WINNT\kdx\khost.exe
O16 - DPF: {A7ECD556-D6F6-4F41-8C6B-14AB246801A0} (Secure Delivery) - http://kdx.kontiki.com/kdx/Client403/kdx.cab

Otherwise log is clean.

Ron

A few Recommendations.

You can delete any programs we had you install but leave Hijackthis for now. You can also run Hijackthis, View the List of Backups and Delete All. If we used killbox its backup files can be removed now too. Run Killbox and select File, Cleanup, Delete All Backups. If you have an antivirus, check its quarantined files and delete any it had found.

You should also definitely toggle System Restore Off and then back On.

Following site has very clear instructions for turning it off. To turn it back on you just repeat the instructions but uncheck the box where it says to Turn Off System Restore on all Drives.

http://www.f-secure.com/v-descs/sfc_dis1.shtml

The reason we do this is to remove any archived copies of the infection from System Restore so that if you have to use SYstem Restore to fix a problem you won't accidentally reinfect your system. The next link explains how to use System Restore to go back in time if you hit a bad site or get infected.

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/systemrestore.mspx

One way to make an infection more obvious is to check everything in your current HijackThis and Add to Ignore List then set up Hijackthis to run at boot and to show you if it finds anything new. You do this by None of the Above Just start the program, Config (Main) and then check the box in front of Run Hiajckthis at startup and show it when items are found. OK. Then if Hijackthis opens after a boot it will show you any new programs that have been added. You can then decide if you want to keep them or not. If in doubt you can google for the .exe or .dll file at the end of the entry and see if what other people think of it.

To avoid going to a bad site you might want to install IE-SpyAd and SpywareBlaster and make the other changes recommended at:.
http://www.mvps.org/winhelp2002/restricted.htm
I used to recommend Spybot's Immunize system but have recently learned it is not as good as the one at:
http://www.mvps.org/winhelp2002/hosts.htm

Always run a firewall. The one in XP SP2 is pretty good tho I think the free one from Zone Alarm is better.

http://www.zonelabs.com/store/content/company/products/trial_zaFamily/trial_zaFamily.jsp?lid=home_freedownloads

Turn on Autoupdates so you always get the latest patches from Windows.

Never hurts to do one of the free on line scans from Panda or Trend. They take a while but are pretty good.
www.pandasoftware.com/activescan/activescan.asp?
http://housecall.trendmicro.com/

I like to run Spybot S&D.
http://www.safer-networking.org/en/download/index.html
Also like to run AdAware once in a while.
http://www.lavasoftusa.com/software/adaware/

Get the latest version of
Java:
http://www.java.com/en/download/windows_automatic.jsp

Make sure you have removed any older versions of Java or JRE with Control Panel, Add/Remove Programs. Updates do not remove the older versions which have exploitable flaws.

If you feel that Internet Explorer is running a bit slower after the latest Java update you can try checking this line and then Fix Checked.

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

It was added by the latest version of Java. We don't know why. Earlier versions did not have it. It has been proven to slow down connections on some systems and removing it doesn't seem to hurt anything.

If you are not running the latest version of Adobe you should consider updating. There are reports of a loophole for hackers in pre 7.03 versions.
As an alternative you can dump adobe completely and use fox-it instead:
http://www.foxitsoftware.com/pdf/rd_intro.php

If you do not have an antivirus program or the one you have was a trail that has expired then try the free antivirus for home users from Avast!
http://www.avast.com/eng/download-avast-home.html (Uninstall any other antivirus program first.)

ky331 · Answer

Great work so far. Seems like you've successfully removed the NAIL/epolvy/SvcProv/DSR problem... and a few others as well... Have you noticed any difference in terms of your BEST OFFERS popup problem ?

At this point, I'm gonna ask someone else to step-in, to help you with your remaining problems (if any).

Good luck.

klutzycool · Answer

Thank you both very much. My computer has been running much faster and with little to none popups and hijacking.

Virus & Spyware

My HijackThis file-- please help

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