my spybot can't remove the spyware

Question

lot of pop-ups occur when im trying to open IE.... pls help me with this....thanks here is my logfile of hijack this:       Logfile of HijackThis v1.99.1 Scan saved at 2:51:59 PM, on 7/7/2006 Platform: Windows XP  (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 (6.00.2600.0000) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\cm9nZXIgbWFyIGNh8WV0ZQ\command.exe C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\system32undll32.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\SOUNDMAN.EXE C:\PROGRA~1\VIRTUA~1\System\VCDPlay.exe C:\WINDOWS\NCLAUNCH.EXe C:\WINDOWS\System32\msident.exe C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe C:\Program Files\Virtual CD v4\System\VCDTray.exe C:\WINDOWS\System32\wuauclt.exe C:\Documents and Settingsoger mar cañete\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll O4 - HKLM\..\Run: [SystemTray] SysTray.Exe O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE O4 - HKLM\..\Run: [ccApp] 'C:\Program Files\Common Files\Symantec Shared\ccApp.exe' O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE O4 - HKLM\..\Run: [VCDPlayer] C:\PROGRA~1\VIRTUA~1\System\VCDPlay.exe O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe O4 - HKCU\..\Run: [Yahoo! Pager] 'C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE' -quiet O4 - HKCU\..\Run: [NCLaunch] C:\WINDOWS\NCLAUNCH.EXe O4 - HKCU\..\Run: [msident] C:\WINDOWS\System32\msident.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\webelated.htm O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\webelated.htm O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F99} (CR64Loader Object) - http://www.miniclip.com/bestfriends/miniclipGameLoader.dll O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1147275546840 O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - 'C:\PROGRA~1\MSNMES~1\msgrapp.dll' (file missing) O20 - Winlogon Notify: Reliability - C:\WINDOWS\system32\dnlo0133e.dll O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\cm9nZXIgbWFyIGNh8WV0ZQ\command.exe O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus
avapsvc.exe O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

1972vet · Answer

Please Move HijackThis! To A Permanent Folder When you installed HijackThis, it installed to a temporary folder. Creating a permanent folder will ensure that HijackThis is not accidentally deleted when we clean out these directories. 1. Click on 'My Computer -> C:'. Under the File menu, please click 'New -> Folder' 2. Rename the new folder (for example, type 'HJT' without the quotes) and move the HijackThis.exe file into the new directory. Please download Look2Me-Destroyer.exe to your desktop. * Close all windows before continuing. * Double-click Look2Me-Destroyer.exe to run it. * Put a check next to Run this program as a task. * You will receive a message saying Look2Me-Destroyer will close and re-open in approximately 1 minute. Click OK * When Look2Me-Destroyer re-opens, click the Scan for L2M button, your desktop icons will disappear, this is normal. * Once it's done scanning, click the Remove L2M button. * You will receive a Done Scanning message, click OK. * When completed, you will receive this message: Done removing infected files! Look2Me-Destroyer will now shutdown your computer, click OK. * Your computer will then shutdown. * Turn your computer back on. If you receive a runtime error '339' please download MSWINSCK.OCX from the link below and place it in your C:\Windows\System32 Directory. http://www.ascentive.com/support/new/images/lib/MSWINSCK.OCX Then you click the Remove L2M button and wait for it to give you a message when you click ok on it it should shut itself down. Run HijackThis again and check the following entries that may still be present: R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blankR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blankR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htmR0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htmO4 - HKCU\..\Run: C:\WINDOWS\System32\msident.exeO16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F99} (CR64Loader Object) - http://www.miniclip.com/bestfriends/miniclipGameLoader.dllO20 - Winlogon Notify: Reliability - C:\WINDOWS\system32\dnlo0133e.dllO23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\cm9nZXIgbWFyIGNh8WV0ZQ\command.exe Close all windows except for HijackThis before clicking 'Fix Checked'. Locate and delete the following files indicated in Bold text if still present: C:\WINDOWS\System32\ msident.exe C:\WINDOWS\system32\ dnlo0133e.dll C:\WINDOWS\ cm9nZXIgbWFyIGNh8WV0ZQ\command.exe Reboot and post a new HijackThis log. Thanks!

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my spybot can't remove the spyware

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