Need help getting rid of Netspry

Important: Create a folder on the C: drive called C:\HJT.
You can do this by going to My Computer (Windows key+e) then double click on C: then right click and select New then Folder and name it HJT.
Unzip HijackThis into this folder. When you run HijackThis from this folder and have it "Fixed checked" it will create a backup file of modifications to use if restore is necessary. Please delete the old copy so it can't be used.
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You have a pepper infection

http://www.memorywatcher.com/uninst.exe

When you run the uninstaller, you MUST have an internet connection active for it to work.

Please run this twice with a reboot in between.
----------------------------
Check these in hijackthis, AND WITH ALL OTHER WINDOWS CLOSED, fix checked.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\System32/left.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.netspry.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr*http://my.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
R3 - URLSearchHook: (no name) - _{5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)
O2 - BHO: Clear Search - {00000000-0000-0000-0000-000000000240} - C:\Program Files\ClearSearch\IE_ClrSch.DLL (file missing)
O2 - BHO: WinPage Blocker - {12DF6E3E-6272-4AE8-880B-2158D60791C0} - C:\Program Files\Homepage\WinPage.dll
O4 - HKLM\..\Run: [WebSavingsfromEbates] wjview /cp:p "C:\Program Files\WebSavingsfromEbates\System\Code" Main lp: "C:\Program Files\WebSavingsfromEbates"
O4 - HKLM\..\Run: [Belt] C:\WINDOWS\Belt.exe
O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"
O4 - HKLM\..\Run: [Pcsv] C:\WINDOWS\system32\pcs\pcsvc.exe
O4 - Global Startup: GStartup.lnk = C:\Program Files\Common Files\GMT\GMT.exe
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL,NewDotNetStartup
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O16 - DPF: {886DDE35-E955-11D0-A707-000000521958} - http://69.56.176.78/webplugin.cab

Then Reboot to safe mode (F8 on boot) and delete the following files/folders:-

Folder > C:\Program Files\WebSavingsfromEbates\
File > > C:\WINDOWS\Belt.exe
Folder > C:\Program Files\AutoUpdate\
Folder > C:\WINDOWS\system32\pcs\
Folder > C:\Program Files\Common Files\GMT\

Then Reboot and post a fresh log for me to check.

this is the peper startup line - DO NOT FIX WITH HIJACKTHIS.
O4 - HKLM\..\Run: [2LRX2W83X2T3MQ] C:\WINDOWS\System32\Cye0o.exe

This is a new one to me - DO NOT FIX IN HIJACKTHIS, but do you know what it is
O10 - Broken Internet access because of LSP provider 'avmail.dll' missing

Can you use add/remove programs in control panel, to remove newdotnet if available.

OK, I did everything that you said. Now when I re-boot I get an error message "WJVIEW Error, could not execute main" .  Below is a new Hijackthis log. Please let me know what I need to do next. Thanks for all your help so far.

Logfile of HijackThis v1.97.7
Scan saved at 9:42:20 PM, on 3/11/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WinAntiVirus 2004\AVSvc.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\WinAntiVirus 2004\AVTray.exe
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\Documents and Settings\Jeff\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.earthlink.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/more/msie/button/search.html
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.dellnet.com/
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {00000000-0007-5041-4354-0020e48020af} - C:\Program Files\12Ghosts\12popup.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O3 - Toolbar: 12-Popup - {00000000-0008-5041-4354-0020e48020af} - C:\Program Files\12Ghosts\12popup.dll
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [sr1exe] "C:\Documents and Settings\All Users\Application Data\Dell\Alert\252\updtSup3.exe"
O4 - HKLM\..\Run: [WebSavingsfromEbates] wjview /cp:p "C:\Program Files\WebSavingsfromEbates\System\Code" Main lp: "C:\Program Files\WebSavingsfromEbates"
O4 - HKLM\..\Run: [AVTray] C:\Program Files\WinAntiVirus 2004\AVTray.exe
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL,NewDotNetStartup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Web Savings - file://C:\Program Files\WebSavingsfromEbates\System\Temp\ebateswebsavings_script0.htm
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: MoneySide (HKLM)
O10 - Broken Internet access because of LSP provider 'avmail.dll' missing
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0309.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O17 - HKLM\System\CCS\Services\Tcpip\..\{DE6EEF4E-98B6-44F5-AE23-3968AFCD68ED}: NameServer = 207.217.77.82,207.217.120.83

cevet

You are running hijackthis - from the temp folders area still, that would mean that no backups will be available, please follow the instructions in my last post, and ensure you delete the old copy after moving.
---------------------------------
Check these in hijackthis, AND WITH ALL OTHER WINDOWS CLOSED, fix checked.

R3 - Default URLSearchHook is missing
O4 - HKLM\..\Run: [WebSavingsfromEbates] wjview /cp:p "C:\Program Files\WebSavingsfromEbates\System\Code" Main lp: "C:\Program Files\WebSavingsfromEbates"
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL,NewDotNetStartup

Then Reboot.
That should clear your machine, but please post a new log if after a reboot those two 04 lines are still there.
----------------------------------------------------
This is my normal post for when you are clear - which you now are:-
------------------------
How on earth did I get infected with all that spyware in the first place? http://www.net-integration.net/cgi-bin/forum/ikonboard.cgi?;act=ST;f=38;t=3051
Also available from here :- http://www.computercops.biz/postlite7736-.html or http://boards.cexx.org/viewtopic.php?t=957
--------------
Look at the info on my website regarding malware (Link below). Some things you can do to stop getting infected again:-

Spybot s&d, Ad-aware Run weekly - or after a heavy internet session.

Spywareblaster & Spywareguard, first sets kill bits to stop known bad activeX controls installing, second acts like your AV to stop browser hijacks and installing of known badies.

Also ie-spyad, puts 4000 bad sites in your restricted (banned) sites list, to stop you accidentaly getting sent to a bad site, it has optional list of "bad" adult sites to install as well.

All those with links from my site. Do remember just like AV they need to be updated regularly, I do mine weekly, AV daily.

With these and a firewall in place I have to try various bad sites when checking peoples hijackthis logs looking to sort bad from good, and I have not yet been infected. Still time for it to happen LOL.

I did everything that you said. Hijackthis is in its own folder on the c drive and I could not find any other copies anywhere. Everything seems to be working fine except my internet connection is extremely slow connecting when I log on. I have a cable connection and I use Earthlink and have it set to auto-launch after log on to the computer. Its always been really fast connecting but now it is taking several minutes. Whats up with that? Did I delete something I wasn't supposed to? Also, I dont see where any backups are from Hijackthis. Heres another log, tell me what you think.

Logfile of HijackThis v1.97.7
Scan saved at 9:04:03 PM, on 3/12/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\WinAntiVirus 2004\AVTray.exe
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WinAntiVirus 2004\AVSvc.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Jeff\Local Settings\Temp\Temporary Directory 3 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.earthlink.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/more/msie/button/search.html
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.dellnet.com/
O2 - BHO: (no name) - {00000000-0007-5041-4354-0020e48020af} - C:\Program Files\12Ghosts\12popup.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O3 - Toolbar: 12-Popup - {00000000-0008-5041-4354-0020e48020af} - C:\Program Files\12Ghosts\12popup.dll
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [sr1exe] "C:\Documents and Settings\All Users\Application Data\Dell\Alert\252\updtSup3.exe"
O4 - HKLM\..\Run: [AVTray] C:\Program Files\WinAntiVirus 2004\AVTray.exe
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL,NewDotNetStartup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Web Savings - file://C:\Program Files\WebSavingsfromEbates\System\Temp\ebateswebsavings_script0.htm
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: MoneySide (HKLM)
O10 - Broken Internet access because of LSP provider 'avmail.dll' missing
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0309.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O17 - HKLM\System\CCS\Services\Tcpip\..\{DE6EEF4E-98B6-44F5-AE23-3968AFCD68ED}: NameServer = 207.217.77.82,207.217.120.83

I see on the log that it says Hijack this is in a Temp folder, BUT IT ISNT! Its in a folder all by itself named HJT on the C drive.

Thanks for your help!

cevet

Hi,

You still are running the program from that temp folder, you should delete the zip downloaded file, it is that where it is running from. That is why no backups have been made. I don't think you will need the backups so all should be OK. Since I have bben posting here, I have not yet needed to advise the restore from a backup even once. But it is a safety feature and we should use it if we can.
-------------------
You need to visit www.netdotnet.com and use the uninstall procedures from item 4 on the bottom of that page.

--------------------
I notice that you may be running two anti-virus programs

C:\Program Files\WinAntiVirus 2004\AVTray.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe

I would advise the removal of one of them, two AV's does not make for double protection, and they can cause confilicts.
--------------------------
You do have several programs loading at startup that are not required at that time (including the second AV), and boot time and resources would be improved by cutting down on them. (The 04's in your log).
You can visit this site (Pacmans) http://www.sysinfo.org/startuplist.php to help you decide if you need a program to start at boot or not. And the people in the windows XP board at Dell would be able to give advice if required.

Your welcome - here is some advice

------------------------
How on earth did I get infected with all that spyware in the first place? http://www.net-integration.net/cgi-bin/forum/ikonboard.cgi?;act=ST;f=38;t=3051
Also available from here :- http://www.computercops.biz/postlite7736-.html or http://boards.cexx.org/viewtopic.php?t=957
--------------
Look at the info on my website regarding malware (Link below). Some things you can do to stop getting infected again:-

Spybot s&d, Ad-aware Run weekly - or after a heavy internet session.

Spywareblaster & Spywareguard, first sets kill bits to stop known bad activeX controls installing, second acts like your AV to stop browser hijacks and installing of known badies.

Also ie-spyad (Link on my site), puts 4000 bad sites in your restricted (banned) sites list, to stop you accidentaly getting sent to a bad site, it has optional list of "bad" adult sites to install as well.

All those with links from my site. Do remember just like Anti-Virus they need to be updated regularly, I do mine weekly, Anti-Virus hourly.

With these and a firewall in place I have to try various bad sites when checking peoples hijackthis logs looking to sort bad from good, and I have not yet been infected. Still time for it to happen LOL.

Thanks so much for all your help with this issue. I have followed all your advice and my computer is running MUCH better! Hopefully I will be able to keep it that way. Thanks again.

cevet