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October 19th, 2006 14:00

Need some help RE Adware/Spyware...

I wonder if someone would be kind enough to guide me in the right direction.  I am not too understanding of major high tech computer jargon so the advice will need to be in simple english :smileyhappy:
 
This morning an annoying Windows popup kept coming up in the bottom right hand area of the screen off a red circle with a white X through it saying that my computer is infected with spyware and to click here to download a programme to remove this spyware, but when you clicked on the yellow pop up box, nothing happens.  Also, my desktop picture has been removed and i have been left with the plain blue screen, and when going into Desktop properties to try and get a picture back, I find that these items are "frozen", you cannot click on a picture to use as desktop.
 
So I re-started the computer in Safemode and ran a full systems check with Norton Antivirus 2006.  It came up with these two problems which it said were of a low risk, they were "Adware.Spysherriff and Adware.Savenow".  I got Norton to "remove" these adwares and then restarted the computer in normal mode.  The annoying windows pop up with the red X circle has now gone from the bottom right panel, but I still can't get my desktop back to normal, it stays on blue and will not let you click on any desktop pictures in properties to set it to.
I hope this makes sense and I have not made myself or you more confused.  Some help would be greatly appreciated. 
Thank you.
Michelle

4 Apprentice

 • 

8.8K Posts

October 19th, 2006 14:00

Michelle,
Yes it makes sense to me, for the future, NEVER click on those prompts... they only worsen the situation..

So let's see if we can't straighten this out?

Go to here and download HiJackThis to its own folder that you create on your C:\ drive at C:\HJT.
After it is downloaded open the program and click Scan and Save to log.

Post the log that it generates in the HiJackThisForum for analysis.

thanks,
ZB1

9 Posts

October 19th, 2006 15:00

Hi ZB1 - I have just done what you have recommended, but unfortunately it won't let me submit my post with the log as it contains too many characters!  Not sure how to get around that one I am afraid as I don't know what to delete off the log that needs to be seen.

4 Apprentice

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8.8K Posts

October 19th, 2006 16:00

Take as many boxes as you need.
It's ok the thread is yours in the HJT forum..

ZB1

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