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August 9th, 2004 04:00
No startbar or internet access!
Help! I'm slightly computer literate, but this is over my head!
I have been having a lot of problems with pop-up ads, slow boot times, and error messages which I figured were probably related to spyware of some sort. Mcafee found nothing and I ran spybot and it found several suspected files. I tried to remove a few manually, but the registry was locked and I couldn't figure out how to get access.
During all of this process I removed some unneeded programs using Add/Remove and some unneeded files and processes. Shortly after this I got another windows explorer error message and the screen cleared; only when the icons came back there was no start bar. I immediately restored everything in my recycle bin thinking I had removed some vital process, but it didn't help. I have rebooted several times and run spybot and virus scan, but can't figure out what's going on. I still have no startbar and I also have no internet access, when i double click the icon nothing happens ( so I'm on another computer now). I can acess some things though "my computer", but everything is slow and some programs won't work at all. (i.e. when I try to access the control panel it closes all windows).
Does anyone have any idea about what's going on and/or how to fix it??
Thanks!
ChrisRLG
2 Intern
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3.9K Posts
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August 9th, 2004 08:00
Please go to this link and choose one of the websites on the left of the page.
Alliance of Security Analysis Professionals
As you can see they all work together in cleaning malware (Virus, Spyware and adware).
To help you choose from that list
Net-Intergration is the support site of Spybot S&D.
Lavasoft Support is the support site of Ad-aware.
TomCoyotes contains the anti-malware school - Classroom.
SpyWareInfo contains the anti-malware school - BootCamp.
Wilders Security has since stopped hijackthis log support due to the lack of experianced helpers.
Others that I would recommend Zerosrealm, Subratam.org, SpyWare BeWare and ComputerCops, but generally all those on that list will have experts to help you.
Texruss and myself are Teachers at The TomCoyote Forum.
There are still some knowledgable people left posting here at Dell, so you may still get help from them.
I wish you all the best at getting your computer clean.
cghost
302 Posts
0
August 9th, 2004 15:00
Check this out for unlocking your browser:
http://www.wilderssecurity.com/showthread.php?t=17397
To try to get internet access back, download and run this:
http://www.cexx.org/lspfix.htm
Regards.
cghost
302 Posts
0
August 9th, 2004 17:00
http://www.resplendence.com/registry/reglite.htm
Should have though to give you this earlier, a 3rd party registry editor I've seen recommended a lot by members of the antispyware community.
Regards.