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Norton Antivirus Security Software Malfunctioning - Any Ideas On A Solution?
I have been having major problems with my Security Software, Norton Antivirus, over the past 2 months. Norton discussion forum members are reporting that my case is isolated, and to check with Dell for assistance.
I have posted a discussion topic on the Symantec website detailing the specific problem I am experiencing...
Here is how my Norton Avtivirus (NAV) has been malfunctioning since early November:
Norton Avtivirus (NAV) Automatic Live Update routinely fails to successfully install Virus Definition X64 Incremental Updates (generally under 1MB in size), following the awakening of the PC from hibernation/sleep periods, and when booting up the PC from a full shutdown.
I will then run Manual Live Update immediately after the failed Virus Definition X64 Updates, and Manual Live Update downloads/installs a 160MB full Virus Definition X64 file!
NAV occasionally needs to update the very large full Virus Definition X64 file, perhaps once every month or 2, but not 2 times/day for me sometimes, and 20+ times/month for me since November.
Symantec forum members suggested I check with Dell for the latest drivers, to which I've noticed that Dell does have new BIOS (Release Date 10/15/2013), which I have not yet installed.
My Norton Antivirus Version 188.8.131.52 (which is the latest version, just released in October) should work using the original BIOS, shouldn't it?
Other than this 2-month long problem with my NAV, the 2013 Dell Inspiron 17R 5720 purchased last January has worked well with no other issues/problems to speak of.
What is confusing to me is how/why my NAV worked perfectly from January-November with the original BIOS, and now it is malfunctioning badly.
So, my question is, will updating my PC with the latest BIOS (Release Date 10/15/2013), address this ongoing Norton Antivirus malfunctioning?? Or is there another driver update which might address this problem?
Any help is much appreciated.
2013 Dell Inspiron 17R 5720 Windows 7 64 Bit SP1
Norton Antivirus Version 184.108.40.206