Not quite MyWay

Question

I need some help removing the program MyWay from my system. I cannot remove it from Add/Remove since it doesn't show up there. I have tried to do what was suggested by ChrisM here. http://forums.us.dell.com/supportforums/board/message?board.id=si_virus&message.id
=42109&query.id=323330#M42109
That didn't work either. I called Dell and was transfered from department to department for one and a half hours only by told that I would have to pay them $99.00 to remove a program that I didn't ask for, that they installed, and that is really starting to tick my off. All I want is for the stupid thing to quit popping up. Everytime I connect to the internet it keeps popping up. I don't even use IE. I have also run Macafee spyware and SpybotSD, neither recognize it.
Thanks,
Ecbntmkr

joe53 · Answer

Hi: Updated instructions for removal of MyWay by Dell ChrisM can be found here: http://forums.us.dell.com/supportforums/board/message?board.id=si_virus&message.id=42328

Ecbntmkr · Answer

Thanks Joe, but I did that. Still get annoying IE pop ups from Dell MyWay when I connect to the internet. I'm not sure what's more irritating, the popups or the attitude from Dell. Hmmmmmm?

joe53 · Answer

Sorry that didn't work for you.

I suspect Dell has issued more than one version of My Way in the past year. Those instructions worked for me
and many others, yet I still see those (like yourself) for whom they did not. I received my new PC in July, and might
well have received a less intrusive version of MyWay than was included in the past. I am speculating here.

It is possible that only a clean re-install of your OS will clean out the junk.

ky331 · Answer

i believe the people over in the HiJackThis-forum will be able to assist you in its removal --- just be sure to specifically indicate that's the purpose of your posting there:

Download the latest version of HJT(hijackthis) (version 1.99.1) from

http://majorgeeks.com/download3155.html

you must create a separate folder and place it there.... people commonly use C:\HJT. Note: Please do *NOT* use a TEMP (temporary) folder, *NOR* your DESKTOP, as HJT will be generating log files and backup files in the folder from which it is run... you risk accidentally losing these if you use a TEMP folder, and you will generate extreme clutter if you use your DESKTOP.

The file above comes as a compressed .ZIP file... you have to UNzip it (hopefully, you have an UNzip utility built into your Windows Explorer. If for any reason, you're unable to UNzip it, you can download the already-unzipped .EXE file from http://downloads.malwareremoval.com/HijackThis.exe )

After Unzipping, double click on HiJackThis.EXE

Click on Do a System Scan and Save a LogFile

This will automatically open NotePad

Copy the entire file from NotePad: EDIT/SelectAll, EDIT/Copy

Then go to the new forum dedicated for HiJack This logs (**NOT** back here), and PASTE the results there:

http://forums.us.dell.com/supportforums/board?board.id=si_hijack

Be sure to include a detailed description of any problems/errors/warnings you are encountering.

Hopefully, one of the HJT experts will get to it as quickly as possible.

WARNING: HiJack This is a VERY POWERFUL tool. Do *NOT* do anything else (in particular, do NOT use it to delete any entries) until you are advised to do so!! Improper use of this tool can severely damage your system.

Supplemental note: The procedure as worded above has been carefully edited over time, so as to expedite the process of helping people. Nevertheless, it seems that many individuals try to be "creative", and make some variations. It really would be to your benefit if you follow these directions EXACTLY as stated... because certain changes on your part can result in slowing-down the help process.

Specifically, the following are 3 very common BAD deviations which will cause delays:

a) BAD: using an older/outdated version of HiJackThis...

The experts only work with the current version. So if you make a post with an older version, you'll simply be advised to get the latest version, re-run it, and re-post your log.

b) BAD: using a TEMP directory or your DESKTOP for HJT....

Some experts may insist you move HJT before they'll begin working with you. Others will start the repair process, advising you to move HJT as one of the very first steps. Failure to do so can result in losing potentially critical information. So please, just use the suggested C:\HJT directory, rather than try to be creative.

c) BAD: posting your log in the wrong forum...

if you post your log back here, in the Virus/SpyWare forum, it will "sit idly", either until the forum moderator gets around to move it for you... or until you decide to repost your log... in the HiJackThis forum.

joe53 · Answer

Alternatively, you might want to consider the tool recommended by ChrisRLG in this post: http://forums.us.dell.com/supportforums/board/message?board.id=si_virus&message.id=43377

Virus & Spyware

Not quite MyWay

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