Please launch HijackThis. Place a checkmark next to the following:
These are not necessarily spyware/malware, but we suggest you place a check mark next to the following entries, as these programs may be taking up system resources.
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
(Description: Intel hotkey applet. Unnecessary. Removing this will free up a small amount of system resources.)
O4 - HKLM\..\Run: [ISUSScheduler] \"C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe\" -start
(Description: InstallShield updater - not needed at startup. Removing this may free up system resources.)
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
(Description: Microsoft Office startup assistant. Not necessary. Removing this entry will free up a significant amount of system resources.)
Close all other windows and click "Fix Checked". Close Hijackthis.
Reboot.
** Because CCleaner removes everything in temp folders, if you have anything in a temp folder, back it up or move it to a permanent folder prior to running CCleaner.
** We will be cleaning cookies as well. Make a note of any passwords, etc. that you want to save. If you do not want to delete cookies, simply uncheck that option.
1. Before first use,
select Options > Advanced and UNCHECK "
Only delete files in Windows Temp folder older than 48 hours"
2. Then select the items you wish to clean up.
In the Windows Tab:
• Clean all entries in the "Internet Explorer" section.
• Clean all the entries in the "Windows Explorer" section.
• Clean all entries in the "System" section.
• Clean all entries in the "Advanced" section.
• Clean any others that you choose.
In the Applications Tab:
• Clean all in the Firefox/Mozilla section if you use it.
• Clean all in the Opera section if you use it.
• Clean Sun Java in the Internet Section.
• Clean any others that you choose.
3. Click the "
Run Cleaner" button.
4. A pop up box will appear advising this process will permanently delete files from your system.
5. Click "
OK" and it will scan and clean your system.
6. Click "
exit" when done.
REBOOT.
The Java on there is out of date.
Older versions of Java have vulnerabilities that malware can use to infect your system.
pmaag
36 Posts
0
October 14th, 2008 03:00
this is my son's computer log, I hope you can help me with this one. Thanks
I just posted the log on my computer
Bugbatter
3 Apprentice
•
20.5K Posts
0
October 14th, 2008 03:00
http://www.dellcommunity.com/supportforums/board/message?board.id=si_hijack&message.id=94583#M94583
Bugbatter
3 Apprentice
•
20.5K Posts
0
October 14th, 2008 10:00
Bugbatter
3 Apprentice
•
20.5K Posts
0
October 15th, 2008 00:00
Please launch HijackThis. Place a checkmark next to the following:
These are not necessarily spyware/malware, but we suggest you place a check mark next to the following entries, as these programs may be taking up system resources.
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
(Description: Intel hotkey applet. Unnecessary. Removing this will free up a small amount of system resources.)
O4 - HKLM\..\Run: [ISUSScheduler] \"C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe\" -start
(Description: InstallShield updater - not needed at startup. Removing this may free up system resources.)
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] \"C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe\"
(Description: Adobe reader startup - unnecessarily uses system resources.)
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
(Description: Microsoft Office startup assistant. Not necessary. Removing this entry will free up a significant amount of system resources.)
Close all other windows and click "Fix Checked". Close Hijackthis.
Reboot.
Download and scan each user profile with CCleaner:
http://www.ccleaner.com/download/builds
** Select to download the SLIM version.
** Because CCleaner removes everything in temp folders, if you have anything in a temp folder, back it up or move it to a permanent folder prior to running CCleaner.
** We will be cleaning cookies as well. Make a note of any passwords, etc. that you want to save. If you do not want to delete cookies, simply uncheck that option.
1. Before first use, select Options > Advanced and UNCHECK
" Only delete files in Windows Temp folder older than 48 hours"
2. Then select the items you wish to clean up.
In the Windows Tab:
• Clean all entries in the "Internet Explorer" section.
• Clean all the entries in the "Windows Explorer" section.
• Clean all entries in the "System" section.
• Clean all entries in the "Advanced" section.
• Clean any others that you choose.
In the Applications Tab:
• Clean all in the Firefox/Mozilla section if you use it.
• Clean all in the Opera section if you use it.
• Clean Sun Java in the Internet Section.
• Clean any others that you choose.
3. Click the " Run Cleaner" button.
4. A pop up box will appear advising this process will permanently delete files from your system.
5. Click " OK" and it will scan and clean your system.
6. Click " exit" when done.
REBOOT.
The Java on there is out of date.
Older versions of Java have vulnerabilities that malware can use to infect your system.
Please follow either the automatic or manual Java removal and installation instructions here:
http://aumha.net/viewtopic.php?f=31&t=34354
Please post a fresh HijackThis log and let me know how things are running, so we can continue with additional scans if needed.
pmaag
36 Posts
0
October 15th, 2008 00:00
It is very slow, I have tried to uninstall some programs that my son has down loaded but it is still slow.
also I keep getting a scan that come up