Please Help

If you have not received an answer please post a new log. Stay in your original thread please...reply to this message. We are way behind so I am looking for people who are still needing help. If you reposted as a new topic please reply also to this message and if possible paste the URL of your new post. Crossposting (new topics for same problem) is discouraged so don't do this...a simple new reply to your original request will achieve much better responses.

All the best,

Texruss
www.russelltexas.com
Spyware Fighter Wilders Forum
Slyware Warrior Tom Coyote Forum
Expert Malware Responder Dell Forum

Please be aware only the following DellForum members were trained at TomCoyote.com and SpywareInfo.com to help with malware like viruses, worms, adware, scumware, foistware and crudware in general. They are also the only experts specifically trained to analyze and advise on Hijackthis logs: Texruss, Baskar1234, Grinler, ChrisRLG, SpotCheckBilly, and pskelley. (If you are one of our classmates and not on this list email me for an addition to this list...we need all the help we can get *;-)  BTW...clicking on people's usernames at the left will reveal information about them if they chose to have an open profile. My credentials are available for your perusal

This log is a new log I ran today, as requested.  My problems are getting worse, I can't open many of my programs.  Any suggestions?????

 

Logfile of HijackThis v1.97.7
Scan saved at 7:10:47 PM, on 07/01/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MDM.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\WINTOOLS\WTOOLSA.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\SYSTEM\DEVLDR16.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\PROGRAM FILES\CREATIVE\SBLIVE\AUDIOHQ\AHQTB.EXE
C:\WINDOWS\SYSTEM\INTERNAT.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\DELL\RESOLUTION ASSISTANT\COMMON\BIN\RXMON9X.EXE
C:\PROGRAM FILES\NETROPA\MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\PROGRAM FILES\NETROPA\MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
C:\PROGRAM FILES\NETROPA\MULTIMEDIA KEYBOARD\TRAYMON.EXE
C:\PROGRAM FILES\ADAPTEC\DIRECTCD\DIRECTCD.EXE
C:\PROGRAM FILES\NETROPA\ONSCREEN DISPLAY\OSD.EXE
C:\PROGRAM FILES\MOUSEWARE\SYSTEM\EM_EXEC.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\HPZTSB04.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\MOTIVE\MOTMON.EXE
C:\WINDOWS\SYSTEM\HPHMON03.EXE
C:\PROGRAM FILES\DELL\SOLUTION CENTER\SERVICE.EXE
C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\DISTILLR\ACROTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
C:\PROGRAM FILES\COMMON FILES\MYSOFTWARE\NEWSFLSH.EXE
C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
C:\PROGRAM FILES\ULEAD SYSTEMS\ULEAD PHOTOIMPACT 4.2\ABMTSR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\WINDOWS\WUAUCLT.EXE
C:\WINDOWS\SYSTEM\HPHIPM09.EXE
C:\PROGRAM FILES\COMMON FILES\WINTOOLS\WTOOLSA.EXE
C:\PROGRAM FILES\COMMON FILES\WINTOOLS\WSUP.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\OPSCAN.EXE
C:\WINDOWS\TEMP\TD_0004.DIR\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch.com/ie.aspx?tb_id=50091
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.aroundtownnc.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.rr.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://C:\PROGRA~1\TOOLBAR\TOOLBAR.DLL/sa
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50091
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=proxy-server:8080;https=proxy-server:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ams-server*
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50091
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\TOOLBAR\TOOLBAR.DLL/sa
R3 - URLSearchHook: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\TOOLBAR\TOOLBAR.DLL
F1 - win.ini: run=hpfsched
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WINTOOLS\WTOOLSB.DLL
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\ACROBAT\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: (no name) - {AE7CD045-E861-484f-8273-0445EE161910} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\ACROBAT\ACROIEFAVCLIENT.DLL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\TOOLBAR\TOOLBAR.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\TOOLBAR\TOOLBAR.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\ACROBAT\ACROIEFAVCLIENT.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [TCASUTIEXE] TCAUDIAG -off
O4 - HKLM\..\Run: [RxMon] C:\Program Files\Dell\Resolution Assistant\Common\bin\RxMon9x.exe
O4 - HKLM\..\Run: [MULTIMEDIA KEYBOARD] C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\ADAPTEC\DIRECTCD\DIRECTCD.EXE
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [MadExe] C:\PROGRAM FILES\DELL\RESOLUTION ASSISTANT\COMMON\BIN\LaunchRA.exe -boot
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb04.exe
O4 - HKLM\..\Run: [AttuneClientEngine] C:\PROGRA~1\AVEO\ATTUNE\bin\Attune_ce.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [intdctrr] C:\WINDOWS\SYSTEM\idctup20.exe
O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\SYSUPD.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [Speed racer] C:\Program Files\Creative\PlayCenter\CTSRReg.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\motmon.exe
O4 - HKLM\..\Run: [USSShReg] C:\PROGRA~1\ULEADS~1\ULEADP~1.2\SSAVER\USSSHREG.EXE /r
O4 - HKLM\..\Run: [HPHmon03] C:\WINDOWS\SYSTEM\HPHMON03.EXE
O4 - HKLM\..\Run: [devldr16.exe] C:\WINDOWS\SYSTEM\devldr16.exe
O4 - HKLM\..\Run: [WinTools] C:\Program Files\Common files\WinTools\WToolsA.exe
O4 - HKLM\..\RunServices: [Machine Debug Manager] C:\WINDOWS\SYSTEM\MDM.EXE
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [WinTools] C:\Program Files\Common files\WinTools\WToolsA.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] I\WkDetect.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Startup: Resolution Assistant.lnk = C:\Program Files\Dell\Resolution Assistant\MotiveAssistant\bin\matcli.exe
O4 - Startup: Dell Service.lnk = C:\Program Files\Dell\Solution Center\Service.exe
O4 - Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O4 - Startup: MySoftware NewsFlash.lnk = C:\Program Files\Common Files\MySoftware\NewsFlsh.exe
O4 - Startup: Album Fast Start.lnk = C:\Program Files\Ulead Systems\Ulead PhotoImpact 4.2\ABMTSR.EXE
O8 - Extra context menu item: Web Savings - file://C:\Program Files\WebSavingsfromEbates\System\Temp\ebateswebsavings_script0.htm
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html
O8 - Extra context menu item: Backward &Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html
O9 - Extra button: Real.com (HKLM)
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Dell Home (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://www.rr.com
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {776706AE-CACA-4EA3-93DF-BB83D9259DA9} (MailConfigure Class) - http://supportservices.msn.com/us/smtptool/MailCfg.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://photos.msn.com/r/neutral/controls/MsnPUpld.cab?5,0,1730,0
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://help.rr.com/sdccommon/download/grprcus.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {F2A84794-EE6D-447B-8C21-3BA1DC77C5B4} (SDKInstall Class) - http://activex.microsoft.com/activex/controls/sdkupdate/sdkinst.cab

 

Hi, Please hang in there.  The request for a new log was to help us know, because we are several days behind, which folks are still waiting for expert response. Often they move to another forum, and don't post that fact.  It requires a good bit of time to analyze a log, and this keeps us from wasting effort.  Our experts will be notified when you posted your new log, and are then aware you are still waiting for their advice.  Thanks for your patience.  pskelley

Warning! Unsafe Hijackthis folder! Please create a new folder named HJT in the first level of the C: drive. Copy or move the hijackthis executable file into the HJT folder and delete all other zip copies and extracted copies elsewhere.

See FAQ's 2,3,4 at http://russelltexas.com/malware/faqhijackthis.htm

Run Hijackthis in new folder, scan and check the box left of these numbered line items:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch.com/ie.aspx?tb_id=50091
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.aroundtownnc.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://C:\PROGRA~1\TOOLBAR\TOOLBAR.DLL/sa
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50091
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50091
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\TOOLBAR\TOOLBAR.DLL/sa
R3 - URLSearchHook: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\TOOLBAR\TOOLBAR.DLL

O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WINTOOLS\WTOOLSB.DLL
O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\TOOLBAR\TOOLBAR.DLL

O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\TOOLBAR\TOOLBAR.DLL
O4 - HKLM\..\Run: [AttuneClientEngine] C:\PROGRA~1\AVEO\ATTUNE\bin\Attune_ce.exe
O4 - HKLM\..\Run: [intdctrr] C:\WINDOWS\SYSTEM\idctup20.exe
O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\SYSUPD.EXE
O4 - HKLM\..\Run: [USSShReg] C:\PROGRA~1\ULEADS~1\ULEADP~1.2\SSAVER\USSSHREG.EXE /r

O4 - HKLM\..\Run: [WinTools] C:\Program Files\Common files\WinTools\WToolsA.exe
O8 - Extra context menu item: Web Savings - file://C:\Program Files\WebSavingsfromEbates\System\Temp\ebateswebsavings_script0.htm


With no other windows open click on fix checked button in Hijackthis.

Exit Hijackthis.

Reboot to SAFE MODE

Show HIDDEN FILES and folders

FAQ 8 and 9 on this page: http://www.russelltexas.com/malware/faqhijackthis.htm


Navigate with your mouse through the folders in the left hand window and delete the following files and folders

Folders:

C:\Program File\TOOLBAR
C:\Program Files\Common Files\WINTOOLS
C:\Program Files\AVEO\Attune

Files:

C:\WINDOWS\SYSTEM\idctup20.exe
C:\WINDOWS\SYSUPD.EXE

Exit Explorer and empty Recycle Bin.

Reboot to normal mode.

Download and run these two programs (Spybot S&D and Adaware) at the link below. Use Spybot first.

Most of the Internet baddies can be killed by a one-two punch with Spybot and Adaware assuming these three factors are achieved:

1. Latest version
2. Configured correctly for running options
3. New definitions from update feature

Chris has posted an excellent tutorial by dgosling on how to run Spybot S&D and also how to enable customized deep scanning functions for Adaware. Once you set these options they will be retained for future scans by Adaware.

Follow the directions in this detailed guide for Spybot and Adaware...print out the directions in the custom scan tutorial as a reference while you set these options for the custom setup of Adaware. These custom settings will be retained for future custom scans so don't go nuts thinking you have to do this every time you run it! It may take you five minutes to set them up, but it's worth it.

http://www.cjwd.demon.co.uk/spybot-adaware.html

Please note the free Spybot 1.3 does have a slight bug...it detects some DSO exploits falsely. Hopefully an upgrade will fix this.The problem is not serious and should not deter people from using Spybot.

I also like to run Windows Disk Cleanup after cleaning with those two tools. Make sure you reboot if any reboot cleanup functions of Spybot and Adaware are advised by these tools (this may happen at the end of their cleanup).

Run Disk Cleanup: type cleanmgr at Start/Run. Scan all hard drives and check all categories at the end and click OK.

If you have any problems with Disk Cleanup completing...XP users can fix it here:

http://support.microsoft.com/default.aspx?scid=kb;en-us;812248

Or try this fix: http://www2.whidbey.net/djdenham/DeleteOldFiles.htm

Reboot and browse a bit and post a new Hijackthis log.

Special Comments: After the final all clear is given by us you should flush your Restore Points for MIllennium. That means disabling the Restore Point, rebooting to flush it, then re-enabling a new Restore Point. The reason why we need to do this is to purge the bad files hidden in System Restore which can't be cleaned by your antivirus programs.

See FAQ 12 here: http://www.russelltexas.com/malware/faqhijackthis.htmOpen Windows Explorer: type the word explorer at Start/Run box and click OK.

All the best,

Texruss
www.russelltexas.com
Spyware Fighter Wilders Forum
Slyware Warrior Tom Coyote Forum
Expert Malware Responder Dell Forum

Please be aware only the following DellForum members were trained at TomCoyote.com and SpywareInfo.com to help with malware like viruses, worms, adware, scumware, foistware and crudware in general. They are also the only experts specifically trained to analyze and advise on Hijackthis logs: Texruss, Baskar1234, Grinler, ChrisRLG, SpotCheckBilly, and pskelley. (If you are one of our classmates and not on this list email me for an addition to this list...we need all the help we can get *;-)  BTW...clicking on people's usernames at the left will reveal information about them if they chose to have an open profile. My credentials are available for your perusal. 

If I copy or move an unsafe file to a new folder won't it still be unsafe to use?

TU

Your folder is unsafe for BACKUPs of fixes we will do. Don't worry...just copy or move the hijackthis file to a better folder. No danger.

Texruss

Also, when emptying the recycle bin I received the following error message:

Cannot delete WTOOLSA:access is denied. The source file may be in use.

TU

 

So far I'm up to deleting C:Program Files\SYSUPD.EXE; however I don't see that file , but there is a systb.exe.  Do you want me to delete that one or do something else?

systb.exe   Yes delete it.

If the files or Recycle Bin refuse to delete... hit Control-Shift-Escape keys  (for XP users)

Edit:  Sorry I see you have Millennium...hit Control-Alt Delete at same time and in Processes stop that running file. If it still resists deletion, right button click on filename, left on Properties and remove checkmark for Read Only.

 

Texruss

Message Edited by Texruss on 07-02-2004 09:14 AM

I still can't get Wintools deleted.  Under properties there is not a check by read only, hidden or Archive.  I also can't get to to close from CTRL- ALT- DEL.  Any  suggestions???

TU

Make sure these file processes are stopped in Task Manager before deleting the folder Wintools:

WTOOLSA.EXE
WSUP.EXE

HTH,

Texruss

OK, I think I've done everything recommended.  Below is the new HJT log requested.  Please advise next step.

Thanks,

TU

 

Logfile of HijackThis v1.97.7
Scan saved at 11:34:02 PM, on 07/05/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MDM.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\SYSTEM\DEVLDR16.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\SYSTEM\INTERNAT.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\DELL\RESOLUTION ASSISTANT\COMMON\BIN\RXMON9X.EXE
C:\PROGRAM FILES\NETROPA\MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\PROGRAM FILES\CREATIVE\SBLIVE\AUDIOHQ\AHQTB.EXE
C:\PROGRAM FILES\ADAPTEC\DIRECTCD\DIRECTCD.EXE
C:\PROGRAM FILES\MOUSEWARE\SYSTEM\EM_EXEC.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\HPZTSB04.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\MOTIVE\MOTMON.EXE
C:\WINDOWS\SYSTEM\HPHMON03.EXE
C:\PROGRAM FILES\NETROPA\MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
C:\PROGRAM FILES\DELL\SOLUTION CENTER\SERVICE.EXE
C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\DISTILLR\ACROTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
C:\PROGRAM FILES\COMMON FILES\MYSOFTWARE\NEWSFLSH.EXE
C:\PROGRAM FILES\ULEAD SYSTEMS\ULEAD PHOTOIMPACT 4.2\ABMTSR.EXE
C:\PROGRAM FILES\NETROPA\MULTIMEDIA KEYBOARD\TRAYMON.EXE
C:\PROGRAM FILES\NETROPA\ONSCREEN DISPLAY\OSD.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
C:\WINDOWS\SYSTEM\HPHIPM09.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\WUAUCLT.EXE
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
C:\HJT\HIJACKTHIS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rr.com/flash/index.cfm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.rr.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=proxy-server:8080;https=proxy-server:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ams-server*
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F1 - win.ini: run=hpfsched
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\ACROBAT\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: (no name) - {AE7CD045-E861-484f-8273-0445EE161910} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\ACROBAT\ACROIEFAVCLIENT.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\ACROBAT\ACROIEFAVCLIENT.DLL
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [TCASUTIEXE] TCAUDIAG -off
O4 - HKLM\..\Run: [RxMon] C:\Program Files\Dell\Resolution Assistant\Common\bin\RxMon9x.exe
O4 - HKLM\..\Run: [MULTIMEDIA KEYBOARD] C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\ADAPTEC\DIRECTCD\DIRECTCD.EXE
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [MadExe] C:\PROGRAM FILES\DELL\RESOLUTION ASSISTANT\COMMON\BIN\LaunchRA.exe -boot
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb04.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [Speed racer] C:\Program Files\Creative\PlayCenter\CTSRReg.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\motmon.exe
O4 - HKLM\..\Run: [HPHmon03] C:\WINDOWS\SYSTEM\HPHMON03.EXE
O4 - HKLM\..\Run: [devldr16.exe] C:\WINDOWS\SYSTEM\devldr16.exe
O4 - HKLM\..\RunServices: [Machine Debug Manager] C:\WINDOWS\SYSTEM\MDM.EXE
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] I\WkDetect.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Startup: Resolution Assistant.lnk = C:\Program Files\Dell\Resolution Assistant\MotiveAssistant\bin\matcli.exe
O4 - Startup: Dell Service.lnk = C:\Program Files\Dell\Solution Center\Service.exe
O4 - Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O4 - Startup: MySoftware NewsFlash.lnk = C:\Program Files\Common Files\MySoftware\NewsFlsh.exe
O4 - Startup: Album Fast Start.lnk = C:\Program Files\Ulead Systems\Ulead PhotoImpact 4.2\ABMTSR.EXE
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html
O8 - Extra context menu item: Backward &Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html
O9 - Extra button: Real.com (HKLM)
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Dell Home (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://www.rr.com
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {776706AE-CACA-4EA3-93DF-BB83D9259DA9} (MailConfigure Class) - http://supportservices.msn.com/us/smtptool/MailCfg.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://photos.msn.com/r/neutral/controls/MsnPUpld.cab?5,0,1730,0
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://help.rr.com/sdccommon/download/grprcus.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {F2A84794-EE6D-447B-8C21-3BA1DC77C5B4} (SDKInstall Class) - http://activex.microsoft.com/activex/controls/sdkupdate/sdkinst.cab

 

>Please advise next step.

Celebrate...you did it. *;-)

http://russelltexas.com/malware/allclear.htm

and don't forget to flush...

After the final all clear is given by us you should flush your Restore Points for MIllennium. That means disabling the Restore Point, rebooting to flush it, then re-enabling a new Restore Point. The reason why we need to do this is to purge the bad files hidden in System Restore which can't be cleaned by your antivirus programs.

See FAQ 12 here: http://www.russelltexas.com/malware/faqhijackthis.htm

Cheers,

Texruss

OK, I've done everything; however I'm still having the following troubles:

Can't open Adobe Acrobat 6.0

Can't open NAV 2004

Can't open Photoimpact

Can't open WinDVD 2000

Error Messages:  MSVFW32.DLL, Unicows.DLL, Kernel32.DLL, MFC42.DLL, D1MM.DLL

Any suggestions, other than get a new PC?

Thanks for all your help- Sorry to have so many issues!

TU

                             

Message Edited by Urashima on 07-06-2004 01:39 PM

Well, we would all like a new PC, but lets fix this one first.  Please go to this link and download the latest version of HJT 1.98.  Then delete any old copies. Then post a fresh log in this same thread.

http://www.majorgeeks.com/download3155.html

This new version was just released and it might show something that will help.  Please give Texruss a little time to look over this new log, and advise you.  Thanks...pskelley