Problems With Internet Explorer and Error Messages

Question

I was just hit by a Spyware attack, my Internet Explorer keeps giving me the message 'IE has encountered a problem and needs to close'.  I've sent the error Report to MS and get sent to their online Crash Response page.  They tell me to restart in Safe Mode, but it will not accept my Name & password in Safe Mode.  I ran MS AntiSpyware, Norton, Spybot and have SpywareBlaster.  MS AntiSW did find a couple of problems and deleted them.  Reran everything a couple more time, but still keep getting booted off IE with the same message.    I´ve also found BackDoor.Generic.VOD  BackDoor.Generic.VOE; Generic.DSW, Proxy.ARB and Worm/Delf.Cl but I think I didn´t solve the problem   Also, I'm getting this message at startup now....'Cannot find C:\WINDOWS\inet20002\services.exe'   Anyone else seen or heard of this problem??  Any suggestions for anyone would be greatly appreicated!!

ky331 · Answer

i see you've done that, in an adjacent thread...

ky331 · Answer

if you're posting in this particular forum, we need to see your HiJackThis log:

Download the latest version of HJT(hijackthis) (version 1.99.1) from

http://majorgeeks.com/download3155.html

you must create a separate folder and place it there.... people commonly use C:\HJT. Note: Please do *NOT* use a TEMP (temporary) folder, *NOR* your DESKTOP, as HJT will be generating log files and backup files in the folder from which it is run... you risk accidentally losing these if you use a TEMP folder, and you will generate extreme clutter if you use your DESKTOP.

The file above comes as a compressed .ZIP file... you have to UNzip it (hopefully, you have an UNzip utility built into your Windows Explorer. If for any reason, you're unable to UNzip it, you can download the already-unzipped .EXE file from http://downloads.malwareremoval.com/HijackThis.exe )

After Unzipping, double click on HiJackThis.EXE

Click on Do a System Scan and Save a LogFile

This will automatically open NotePad

Copy the entire file from NotePad: EDIT/SelectAll, EDIT/Copy

REPLY to this thread, and PASTE the results back here.

Hopefully, one of the HJT experts will get to it as quickly as possible.

WARNING: HiJack This is a VERY POWERFUL tool. Do *NOT* do anything else (in particular, do NOT use it to delete any entries) until you are advised to do so!! Improper use of this tool can severely damage your system.

Supplemental note: The procedure as worded above has been carefully edited over time, so as to expedite the process of helping people. Nevertheless, it seems that many individuals try to be "creative", and make some variations. It really would be to your benefit if you follow these directions EXACTLY as stated... because certain changes on your part can result in slowing-down the help process.

Specifically, the following are 3 very common BAD deviations which will cause delays:

a) BAD: using an older/outdated version of HiJackThis...

The experts only work with the current version. So if you make a post with an older version, you'll simply be advised to get the latest version, re-run it, and re-post your log.

b) BAD: using a TEMP directory or your DESKTOP for HJT....

Some experts may insist you move HJT before they'll begin working with you. Others will start the repair process, advising you to move HJT as one of the very first steps. Failure to do so can result in losing potentially critical information. So please, just use the suggested C:\HJT directory, rather than try to be creative.

c) BAD: posting your log in the wrong forum...

if you post your log in any other forum it will "sit idly", either until the forum moderator gets around to move it for you... or until you decide to repost your log... in the HiJackThis forum.

POST SCRIPT: It has come to my attention that many people are unfamiliar with how to create the recommended sub-directory/folder C:\HJT ;

while others are able to create this directory, but are unsure how to move HJT into it (from wherever it happened to get downloaded into, "by default")...

If you have either of these "problems", then you should d ownload a self-extracting copy of HijackThis from

http://downloads.malwareremoval.com/hijackthis_sfx.exe

Save it to your Desktop.

Double-click on the file hijackthis_sfx.exe file, and it will self-extract into its own folder,

C:\Program Files\HijackThis

Virus & Spyware

Problems With Internet Explorer and Error Messages

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