pulling hair still

Question

I tried everything in the last messge with some problems. unload? instead of uninstall Locked up on Trend Housecall. not sure how to do a command prompt. still getting some common hijackers. I did all the other stuff and hopefully eliminated some stuff. New HiJack This Log file (deleted a bunch of 01's to make post fit C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\ccProxy.exe C:\WINDOWS\System32\cisvc.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\Norton Internet Security\Norton AntiVirus
avapsvc.exe C:\Program Files\Common Files\Dell\EUSW\Support.exe C:\Program Files\McAfee\McAfee AntiSpyware\MssCli.exe C:\Program Files\Yahoo!\browser\ybrwicon.exe C:\Program Files\Common Files\Real\Update_OBealsched.exe c:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe C:\Program Files\Sunbelt Software\CounterSpy Client\sunasServ.exe C:\PROGRA~1\Yahoo!\browser\ycommon.exe C:\Program Files\Sunbelt Software\CounterSpy Client\sunasDTServ.exe C:\Program Files\Dell\Media Experience\PCMService.exe C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe C:\PROGRA~1\mcafee.com\agent\mcagent.exe C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGRDIAN.EXE C:\WINDOWS\System32	cpsvcs.exe C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe C:\Program Files\HP\HP Software Update\HPWuSchd.exe C:\Program Files\HP\hpcoretech\hpcmpmgr.exe C:\WINDOWS\System32\hkcmd.exe C:\WINDOWS\System32\snmp.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\DSentry.exe C:\WINDOWS\system32\dla	fswctrl.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\BroadJump\Client Foundation\CFD.exe C:\Program Files\Spyware Doctor\swdoctor.exe C:\Program Files\MSN Messenger\MsnMsgr.Exe C:\Program Files\Messenger\msmsgs.exe C:\WINDOWS\System32\ctfmon.exe C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe C:\Program Files\interMute\SpySubtract\SpySub.exe C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe C:\WINDOWS\System32\HPZipm12.exe C:\WINDOWS\System32\cidaemon.exe C:\WINDOWS\System32	askmgr.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Hijack This\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = www.msn.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1 F2 - REG:system.ini: UserInit=c:\windows\system32\userinit.exe O1 - Hosts: 66.180.173.39 search.xtramsn.co.nz search.msn.co.uk search.msn.be search.msn.dk search.msn.fi search.msn.fr O1 - Hosts: 66.180.173.39 beta.search.msn.dk beta.search.msn.fi beta.search.msn.fr beta.search.msn.de beta.search.msn.it O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1	ools\iesdpb.dll O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll O4 - HKLM\..\Run: [DwlClient] c:\Program Files\Common Files\Dell\EUSW\Support.exe O4 - HKLM\..\Run: [_Cat4] C:\WINDOWS\msmsgr2.exe O4 - HKLM\..\Run: [_AntiSpyware] C:\Program Files\McAfee\McAfee AntiSpyware\MssCli.exe O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe O4 - HKLM\..\Run: [UpdateManager] 'C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe' /r O4 - HKLM\..\Run: [TkBellExe] 'C:\Program Files\Common Files\Real\Update_OBealsched.exe' -osboot O4 - HKLM\..\Run: [sunasServ] C:\Program Files\Sunbelt Software\CounterSpy Client\sunasServ.exe O4 - HKLM\..\Run: [sunasDTServ] C:\Program Files\Sunbelt Software\CounterSpy Client\sunasDTServ.exe O4 - HKLM\..\Run: [RecoverFromReboot] C:\WINDOWS\Temp\RecoverFromReboot.exe O4 - HKLM\..\Run: [QuickTime Task] 'C:\Program Files\QuickTime\qttask.exe' -atboottime O4 - HKLM\..\Run: [PCMService] 'C:\Program Files\Dell\Media Experience\PCMService.exe' O4 - HKLM\..\Run: [msnappau] 'C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe' O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe O4 - HKLM\..\Run: [McAfee Guardian] 'C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGRDIAN.EXE' /SU O4 - HKLM\..\Run: [IPInSightMonitor 02] 'C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe' O4 - HKLM\..\Run: [IPInSightLAN 02] 'C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe' -l O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe O4 - HKLM\..\Run: [HP Software Update] 'C:\Program Files\HP\HP Software Update\HPWuSchd.exe' O4 - HKLM\..\Run: [HP Component Manager] 'C:\Program Files\HP\hpcoretech\hpcmpmgr.exe' O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla	fswctrl.exe O4 - HKLM\..\Run: [ccApp] 'C:\Program Files\Common Files\Symantec Shared\ccApp.exe' O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe O4 - HKCU\..\Run: [Spyware Doctor] 'C:\Program Files\Spyware Doctor\swdoctor.exe' /Q O4 - HKCU\..\Run: [MsnMsgr] 'C:\Program Files\MSN Messenger\MsnMsgr.Exe' /background O4 - HKCU\..\Run: [MSMSGS] 'C:\Program Files\Messenger\msmsgs.exe' /background O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe O4 - Global Startup: SBC Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\googletoolbar.dll/cmsearch.html O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\googletoolbar.dll/cmbacklinks.html O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\googletoolbar.dll/cmcache.html O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Shorten URL - http://www.cjb.net/menuext.html O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\googletoolbar.dll/cmsimilar.html O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\googletoolbar.dll/cmtrans.html O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1	ools\iesdpb.dll O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\webelated.htm O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\webelated.htm O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-beta.trendmicro.com/housecall/xscan60.cab O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,84/mcinsctl.cab O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1109363818671 O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,21/mcgdmgr.cab O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus
avapsvc.exe O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

zbestwun2001 · Answer

Hi

You never finished working with Mike on your problem so I am going to let Mike continue from here.

I didn't realize that this was the case.

I sent him a PM telling him I was backing out of this one.

Steve

Message Edited by zbestwun2001 on 03-14-2005 05:48 PM

Midnight Star · Answer

krug,

Which processes are eating up most of your cpu time?

Run HiJackThis and click " Scan", then check(tick) the following, if present:

O1 - Hosts: 66.180.173.39 search.xtramsn.co.nz search.msn.co.uk search.msn.be search.msn.dk search.msn.fi search.msn.fr
O1 - Hosts: 66.180.173.39 beta.search.msn.dk beta.search.msn.fi beta.search.msn.fr beta.search.msn.de beta.search.msn.it
( Delete these two entries if you didn't set them, or know what they are.)

O4 - HKLM\..\Run: [_Cat4] C:\WINDOWS\msmsgr2.exe

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
... (Unless you've set these with a anti-spyware program like SpyBot's Immunize feature, have HiJackThis fix this.)

O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

Now, with all windows closed except HiJackThis, click " Fix checked".

Download mwav.exe from MicroWorld, then:

1. Double-click the mwav.exe icon to run it ( it'll self extract).
2. Click " Scan".
3. When it completes, post back the results from the 'Virus log information' pane.

Mike.

Virus & Spyware

pulling hair still

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