Spyware problem, When You Search Toolbar, and Adware

Hi Jenny, Please follow the directions below and we will take a look for you.

We need to make you aware that many, many logs are being posted.  Because we are few, all volunteers with families and real jobs, we will have to ask you to be patient.  We work the logs in the order they come in, One of the experts (trained at SpywareInfo & Tom Coyote) will assist with your log as soon as possible. They may ask for a fresh log as rebooting can mutate the newest infections.
 
We need you to download and install an analysis and repair tool called HijackThis.
 
Download the zipped file from here: http://www.majorgeeks.com/download3155.html.  Please see the following link for information about downloading and other FAQ's.  There is also a link there to an .exe version of HijackThis if there is anyone who absolutely can not open a .zip file.  Please use this for that purpose only due to limited bandwidth, thank you.   HijackThis FAQ (Frequently Asked Questions) also at: http://russelltexas.com/malware/faqhijackthis.htm
 

Please unzip HijackThis.zip or move the HijackThis.exe file into a new folder you create in the root (first) level of the C: drive. Name this folder HJT for best and safest results. Don't place it on the Wallpaper, in a Temp folder, or the My Documents folder. It will create many backup files and they need to be stored in a unique HijackThis folder. If it is properly placed it will look like this:   C:\HJT\HijackThis.exe. Please be careful with these instructions, a misplaced log can slow down your repair while it is placed properly.
 
After downloading, and unzipping the HijackThis file into a safe folder you create (preferably a folder named HJT in the first level of the C: drive)...run HijackThis, click on the 'scan' button and then 'save log' button.
 
Copy and paste the contents of the text file you save into a reply to this message. A lot of posters make mistakes here in copying and pasting so reread the left info sidebar called Copy and Paste at http://www.tomcoyote.com/hjt
 
Special Notice! HijackThis is a powerful tool that edits the brains of Windows (the Registry). DO NOT FIX anything in the HijackThis log screen without assistance from the experts! Most of the line items in the scanned log are normal for Windows operation. HijackThis should identify the vast majority of your problems and enable us to help you clean them off your system.
 
Stay in this thread for continuity. Reply to this message.
 
Thanks,
 
pskelley
In Training at TomCoyote.com and Spywareinfo.com
 
Please be aware only the following DellForum members were trained at TomCoyote.com and SpywareInfo.com to help with malware like viruses, worms, adware, scumware, foistware and crudware in general. They are also the only experts specifically trained to analyze and advise on HijackThis logs: Texruss, Baskar1234, Grinler, ChrisRLG, SpotCheckBilly, and pskelley. (If you are one of our classmates and not on this list email me for an addition to this list...we need all the help we can get *;-)  
 

Please help  I am having a similar problem and can not figure it out.  I have tried all sorts of ways to remove thespyware from my computer but I can't.  I did what you suggested to Jenny.  Please Please help.

Logfile of HijackThis v1.98.0
Scan saved at 9:14:09 PM, on 7/10/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\aol\ACS\acsd.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\McAfee\McAfee Firewall\CPD.EXE
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\McAfee\McAfee Firewall\CPD.EXE
C:\WINDOWS\System32\DSentry.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe
C:\Program Files\MouseWare\system\em_exec.exe
C:\Program Files\AceLogix\StartupGuard\sg.exe
C:\Program Files\Spyware Doctor\spydoctor.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Sony Corporation\Image Transfer\SonyTray.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Dell\Support\Alert\bin\AlertView.exe
c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\mcafee.com\agent\McDash.exe
c:\program files\mcafee.com\shared\mghtml.exe
c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe
c:\program files\internet explorer\iexplore.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\Kevin\LOCALS~1\Temp\Rar$EX04.016\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://just.find-itnow.com/panel_search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.searchv.com/1/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.searchv.com/1/
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.searchv.com/1/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://just.find-itnow.com/panel_search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.searchv.com/1/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://just.find-itnow.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.rr.com/
R3 - URLSearchHook: (no name) - {1C78AB3F-A857-482e-80C0-3A1E5238A565} - (no file)
R3 - URLSearchHook: IncrediFindBHO Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL (file missing)
O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL (file missing)
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: (no name) - {1C78AB3F-A857-482e-80C0-3A1E5238A565} - (no file)
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [McAfee Guardian] "C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe" /SU
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [CleanUp] C:\PROGRA~1\McAfee.com\Shared\mcappins.exe /v=3 /cleanup
O4 - HKLM\..\RunOnce: [InstallShieldSetup] C:\PROGRA~1\INSTAL~1\{036AA~1\Setup.exe -rebootC:\PROGRA~1\INSTAL~1\{036AA~1\reboot.ini  -l0x9
O4 - HKCU\..\Run: [McAfee.InstantUpdate.Monitor] "C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe" /STARTMONITOR
O4 - HKCU\..\Run: [Startup Guard] C:\Program Files\AceLogix\StartupGuard\sg.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\spydoctor.exe" /Q
O4 - HKCU\..\RunOnce: [iTouch] C:\Program Files\Logitech\iTouch\iTouch.exe /RegServer
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Image Transfer.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &iSearch The Web - res://C:\WINDOWS\System32\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {1C78AB3F-A857-482E-80C0-3A1E5238A565} - file://C:\install.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsctl/en-au/4,0,0,76/mcinsctl.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-au/1,0,0,16/mcgdmgr.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = mydomain.com
O17 - HKLM\System\CS1\Services\VxD\MSTCP: Domain = mydomain.com
O17 - HKLM\System\CS1\Services\VxD\MSTCP: NameServer = 216.127.92.38
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 216.127.92.38

fallonsmom:

Please post your starter topic in the Main Index as a NEW TOPIC. Do not reply to another person's message with comments like "I have the same problem". We want to help and we can help best by seeing your message in its own thread.

One person per thread...that's the policy we must insist on as too many victims in one thread makes for a disjointed and confusing mess nobody can understand now or later. We are volunteers and need some control over the threads.

Click on the link below for the Main Index and post your message with a new topic.

http://forums.us.dell.com/supportforums/board/post?board.id=si_virus

I'll be glad to help you when you repost. Be aware we have only a handful of Hijackthis experts here (all volunteers with "real" jobs elsewhere *;-) for suggested fixes for Hijackthis logs and we answer posts in chronological order starting back with the oldest unanswered posts. Be patient as it may be a while before your turn comes up.

All the best,

Texruss
www.russelltexas.com
Spyware Fighter Wilders Forum
Slyware Warrior Tom Coyote Forum
Expert Malware Responder Dell Forum

Please be aware only the following DellForum members were trained at TomCoyote.com and SpywareInfo.com to help with malware like viruses, worms, adware, scumware, foistware and crudware in general. They are also the only experts specifically trained to analyze and advise on Hijackthis logs: Texruss, Baskar1234, Grinler, ChrisRLG, SpotCheckBilly, and pskelley.

Also...these longtime DellForum regulars have proven to me time and again their advice is excellent for malware questions in general and many specific items in Hijackthis logs:  jimw, ddeerrff, and msgale.

BTW...clicking on people's usernames at the left will reveal information about them if they chose to have an open profile. My credentials are available for your perusal.