Suspecting a virus

Question

I think our desktop has a virus. Here are all the particulars. I know someone has helped me before with this same problem. Can someone please help again? Thanks in advance! Gina Dell Desktop Dimension 2350 - apprx. 5yrs old Operating System - Windows XP Virus program - Norton 2008 Various new windows open by themselves. I have scanned for spyware using AdWare and it detected and removed various items. I recently installed Norton AntiVirus 2008. This has detected over 24 issues. Some were able to be fixed some weren't. According to Norton it detected 3 trojan viruses. I now have a black screen on the desktop with icons. In red lettering it states that spyware has been detected on my computer and recommends a spyware program be installed. I think this is all the info. If you need more please either email me or post here. I will try to look at this later.

zbestwun2001 · Answer

Please post a log on the HJT Forum where someone can review it and help you.

Installing HijackThis:

Please download HJT Installer from Here to your desktop.
If not available use this alternate link: Here

Click the Download button. When the Trend Micro HJT install box appears, double click on the HJTInstall.exe. Click on Install.
It will be installed by default here: C:\Program Files\Trend Micro\HijackThis.
A shortcut to the application will also be placed on your Desktop.
The program will open automatically after installation.
You can double-click the icon that was placed on the Desktop to run subsequent HijackThis scans or you can use the icon inside the folder. The folder HijackThis is where you will find the HJT logs that you save. When you use the application to remove anything, you will also find the backup copies made by HJT inside this folder.
The first time you open HijackThis, check the Main Menu button at the bottom center. When the main menu appears check the box "Show this window when I start HijackThis".
Click on "Do a system scan and save logfile." When the log pops up in Notepad, copy and paste that file back here as a New Message in this forum.
DO NOT have HijackThis fix anything yet. Most of what it finds will be harmless or even required.
Before closing HJT, please click on the AnalyzeThis button. "Analyze This" is for use by TrendMicro, and DOES NOT mean "Analyze My Log". You will need to post your log on the Hijackthis Board.
Close the web page that appears and then close the program.
Posting Your Log As A New Message:
Click the New Message button on the HijackThis Board to start your own thread requesting assistance.
In the Message Body window that opens, simply Right-Click and select Paste.
Please add text to describe your symptoms.
Include in the message subject line a description of your problem. For example, "Popups warning of infection".
Make certain you post the entire log by clicking the Preview Post link at the bottom of the window and comparing it to the log from your scan before you click Submit Post.
* Before submitting your post, if you see the "Automatically convert carriage returns to HTML line breaks" box on the lower left under your Message Body, make sure that is checked or your log may not format correctly.

zb1

trot · Answer

posted my log in hijack this forum.

Virus & Spyware

Suspecting a virus

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