Trojan virus suspected can't delete certain temp files

Welcome. Thank you for using Dell Community Forums.

I am reviewing your log. In the meantime, you can help me by addressing the following:

* Have you have posted this issue on another forum? If so, please provide a link to the topic.

* If you have disabled System Restore in an attempt to begin cleaning malware, please enable it now. We will flush System Restore when we are finished cleaning and we are sure that everything is running smoothly.

* If you are using any cracked software, please remove it. In addition to being illegal, when you install cracked software, you are running executable files from dubious, unknown sources. You are giving these sources access to information on your hard disk, and potential control over operation of your computer. Definition of cracked software HERE.

* If you are using any P2P (file sharing) programs, please remove them before we clean your computer.  The nature of such software and the high incidence of malware in files downloaded with them is counter productive to restoring your PC to a healthy state. That includes BitTorrent and similar programs. There is a list HERE.    

* If this computer belongs to someone else, do you have authority to apply the fixes we will use?

* Have you already fixed entries using HijackThis? If so, please restore all the backups and then post another log.

* After we begin working, please print or copy all instructions to Notepad in order to assist you when carrying out procedures. Please follow all instructions in sequence. Do not, on your own, install/re-install any programs or run any fixes or scanners that you have not been instructed to use because this may cause conflicts with the tools that I am using. Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate. It is understood by the trained analysts that once a helper replies to a log, he continues working with you until the issue is resolved.

* During the course of our cleanup please do not do any additional online work or surfing until we have verified that your system is clean.

* We may be using some specialized tools during our fix. Certain embedded files that are part of legitimate programs or specialized fix tools such as process.exe, restart.exe, SmiUpdate.exe, reboot.exe, ws2fix.exe, prcviewer.exe and nircmd.exe may at times be detected by some anti-virus/anti-malware scanners as a "RiskTool", "Hacking tool", "Potentially unwanted tool", or even "malware (virus/trojan)" when that is not the case. Such programs have legitimate uses in contexts where an authorized user or administrator has knowingly installed it. These detections do not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them.

I look forward to your reply so we can begin cleaning.

Instructions posted for this user are customized for this user only. The tools used may cause damage if used on a computer with different infections. If you think you have similar problems, please post a log at the top of this board to start a new forum topic.

Thanks so much for your help. I have answered your questions below.

* Have you have posted this issue on another forum? If so, please provide a link to the topic.

A: no, I have not posted this issue on another forum.

* If you have disabled System Restore in an attempt to begin cleaning malware, please enable it now. We will flush System Restore when we are finished cleaning and we are sure that everything is running smoothly.
A: I did not disable the System Restore.

* If you are using any cracked software, please remove it. In addition to being illegal, when you install cracked software, you are running executable files from dubious, unknown sources. You are giving these sources access to information on your hard disk, and potential control over operation of your computer.Definition of cracked software HERE.
A: I am not using cracked software.

* If you are using any P2P (file sharing) programs, please remove thembefore we clean your computer.  The nature of such software and thehigh incidence of malware in files downloaded with them is counterproductive to restoring your PC to a healthy state. That includes BitTorrent and similar programs. There is a list HERE.
A: I am not using P2P programs.   

* If this computer belongs to someone else, do you have authority to apply the fixes we will use?
A: I am an administrator of this computer

* Have you already fixed entries using HijackThis? If so, please restore all the backups and then post another log.
A: No, I have not fixed any entries.

* After we begin working, please print or copy all instructions to Notepad in order to assist you when carrying out procedures.Please follow all instructions in sequence. Do not, on your own, install/re-install any programs or run any fixes or scanners that you have not been instructed to use because this may cause conflicts with the tools that I am using. Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.It is understood by the trained analysts that once a helper replies to a log, he continues working with you until the issue is resolved.
A: Okay

* During the course of our cleanup please do not do any additional online work or surfing until we have verified that your system is clean.
A: Okay

* We may be using some specialized tools during our fix. Certain embedded files that are part of legitimate programs or specialized fix tools such as process.exe, restart.exe, SmiUpdate.exe, reboot.exe, ws2fix.exe, prcviewer.exe and nircmd.exe may at times be detected by some anti-virus/anti-malware scanners as a "RiskTool", "Hacking tool", "Potentially unwanted tool", or even "malware (virus/trojan)" when that is not the case.Such programs have legitimate uses in contexts where an authorized user or administrator has knowingly installed it. These detections do not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them.
A: Okay

I look forward to your reply so we can begin cleaning.
A: Great. Thanks!

Hi, I helped a customer with the same issue from a virus, temp files could not be stopped or deleted.  I ran across this link and altimately used RootRepeal.exe to kill the temp virus files.  Here is a link where I found theprogram and I also used Malwarebytes which would not install at first until I ran the RootRepeal program.  http://www.malwarebytes.org/forums/lofiversion/index.php/t12397.html

Good luck, hope this helps.

Mark

DDS (Ver_09-05-14.01) - NTFSx86 
Run by Alison at  7:20:42.45 on Thu 05/28/2009
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Home Basic   6.0.6001.1.1252.1.1033.18.2045.762 [GMT -4:00]

AV: Symantec AntiVirus *On-access scanning enabled* (Updated)   {FB06448E-52B8-493A-90F3-E43226D3305C}
SP: Symantec AntiVirus *enabled* (Updated) {6C85A515-B91D-4D2B-AF18-40984A4A8493}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\EPSON\eEBAPI\eEBSVC.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Windows\system32\STacSV.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Dell\QuickSet\NicConfigSvc.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Wave Systems Corp\Services Manager\DocMgr\bin\WavXDocMgr.exe
C:\Program Files\Wave Systems Corp\SecureUpgrade.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Symantec AntiVirus\VPTray.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Windows\sttray.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Epson Software\Event Manager\EEventManager.exe
C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Windows\System32\spool\drivers\w32x86\3\E_FATIEKA.EXE
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Apoint\ApMsgFwd.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Apoint\HidFind.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\PROGRA~1\Tivoli\TSM\baclient\dsmcsvc.exe
C:\PROGRA~1\Tivoli\TSM\baclient\dsmcad.exe
C:\Windows\system32\vssvc.exe
\\?\C:\Windows\system32\wbem\WMIADAP.EXE
C:\Program Files\Internet Explorer\IEUser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Users\Alison\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\2YUI7H4W\dds[1].scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.molbio.princeton.edu/
uWindow Title = Internet Explorer provided by Dell
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
BHO: EndNote Web: {82d2e569-25a7-4e4d-9fa3-c5025b4b7912} - c:\program files\endnote web\ENWIEPlug.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
TB: EndNote Web: {945c8270-a848-11d5-a805-00b0d092f45b} - c:\program files\endnote web\ENWIEPlug.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [EPSON WorkForce 600(Network)] c:\windows\system32\spool\drivers\w32x86\3\e_fatieka.exe /*** "c:\windows\temp\E_S3FF1.tmp" /EF "HKCU"
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [Apoint] c:\program files\apoint\Apoint.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0\bin\jusched.exe"
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [WavXMgr] c:\program files\wave systems corp\services manager\docmgr\bin\WavXDocMgr.exe
mRun: [SecureUpgrade] c:\program files\wave systems corp\SecureUpgrade.exe
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [GCXX-Manager-Class] "c:\program files\sony ericsson\wireless manager\GCXXManager.exe" -startup
mRun: [T-Mobile Connection Manager] "c:\program files\t-mobile\connection manager\TMobileCM.exe" -a
mRun: [SigmatelSysTrayApp] sttray.exe
mRun: [NvSvc] RUNDLL32.EXE c:\windows\system32\nvsvc.dll,nvsvcStart
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [NVHotkey] rundll32.exe c:\windows\system32\nvHotkey.dll,Start
mRun: [EEventManager] c:\progra~1\epsons~1\eventm~1\EEventManager.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [LogitechCommunicationsManager] "c:\program files\common files\logishrd\lcommgr\Communications_Helper.exe"
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\quickcam\Quickcam.exe" /hide
StartupFolder: c:\users\alison\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\desktop messenger\8876480\program\LogitechDesktopMessenger.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\windows\installer\{7f0c4457-8e64-491b-8d7b-991504365d1e}\NewShortcut2_53A01CC614B04512A2E710D39BF83DC4.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\npjpi160.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
TCP: {6D2525F3-66B9-4FEF-838C-1149D31FDD44} = 128.112.129.32 128.112.129.111
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dll
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
LSA: Authentication Packages = msv1_0 wvauth

================= FIREFOX ===================

FF - ProfilePath - c:\users\alison\appdata\roaming\mozilla\firefox\profiles\0l1m6tff.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.molbio.princeton.edu/
FF - component: c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
FF - component: c:\program files\mozilla firefox\extensions\browserhighlighter@ebay.com\components\Shim.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\google\update\1.2.145.5\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava11.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava12.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava13.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava14.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava32.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjpi160.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npoji610.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npGoogleGadgetPluginFirefoxWin.dll

============= SERVICES / DRIVERS ===============

R2 ASFIPmon;Broadcom ASF IP and SMBIOS Mailbox Monitor;c:\program files\broadcom\asfipmon\AsfIpMon.exe [2006-12-19 79432]
R2 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2006-11-28 122008]
R2 TSM Central Scheduler Service;TSM Central Scheduler Service;c:\progra~1\tivoli\tsm\baclient\dsmcsvc.exe [2007-7-10 3125248]
R2 TSM Client Acceptor;TSM Client Acceptor;c:\progra~1\tivoli\tsm\baclient\dsmcad.exe [2007-7-10 1245184]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-2-26 101936]
S2 gupdate1c9b264536a60a0;Google Update Service (gupdate1c9b264536a60a0);c:\program files\google\update\GoogleUpdate.exe [2009-3-31 133104]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2007-10-19 179712]
S3 CATmobile;T-Mobile Con App Svc;c:\program files\t-mobile\connection manager\conappssvc.exe [2007-7-23 125464]
S3 GoogleDesktopManager-061008-081103;Google Desktop Manager 5.7.806.10245;c:\program files\google\google desktop search\GoogleDesktop.exe [2007-10-19 29744]
S3 SEM43XX;Sony Ericsson 802.11 Network Adapter Driver;c:\windows\system32\drivers\SEMWL6.SYS [2008-10-24 534016]
S3 SEMWModem;Sony Ericsson SEMWModem;c:\windows\system32\drivers\GCXX.sys [2007-3-16 106624]
S3 SEMWWNIC;Sony Ericsson SEMWWNIC;c:\windows\system32\drivers\GCXXNet.sys [2007-3-16 52992]
S3 Sony_EricssonWWSC;Sony Ericsson SIM Card Reader;c:\windows\system32\drivers\GCXXSC.sys [2007-3-16 19328]
S3 TMobileRcAppSvc;T-Mobile RcApp Svc;c:\program files\t-mobile\connection manager\RcAppSvc.exe [2007-7-23 109080]
S3 TSM Remote Client Agent;TSM Remote Client Agent;c:\progra~1\tivoli\tsm\baclient\dsmagent.exe [2007-7-10 3092480]

=============== Created Last 30 ================

2009-05-26 20:52 

Please download  http://www.atribune.org/ccount/click.php?id=1]

Double-click ATF-Cleaner.exe to run the program.

Under Main choose: Select All Click the Empty Selected button.

If you use Firefox browser Click Firefox at the top and choose: Select All Click the Empty Selected button.

NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser Click Opera at the top and choose: Select All Click the Empty Selected button.

NOTE: If you would like to keep your saved passwords, please click No at the prompt. Click Exit on the Main menu to close the program.

For Technical Support, double-click the e-mail address located at the bottom of each menu.

I see that you have Malwarebytes' Amti-Malware installed. Please post your log showing what it found and removed.

Thanks.

I'm not sure ho we ended up with two helpers in this thread. Only one of them is listed here: Please Read This Before Posting For Malware Removal Help

We first need to examine the extent of the infection. We'll need to see some additional information about what is happening in your machine.

• Download DDS by sUBs from one of the following links. Save it to your desktop.
  • DDS.scr
  • DDS.pif
• Double click on the DDS icon, allow it to run.
• A small box will open, with an explanation about the tool.
• Click Yes at the prompt for Optional Scan.
• When done, DDS will open two (2) logs

• 1. DDS.txt
  2. Attach.txt

• Save both reports to your desktop.
• Copy/paste both logs to your reply on the forum.
• Close the program window, and delete the program from your desktop.

• Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE.

I just used ATF-Cleaner.

Malwarebytes did not find or remove anything. Here is the latest log:

Malwarebytes' Anti-Malware 1.37
Database version: 2183
Windows 6.0.6001 Service Pack 1

5/26/2009 10:27:25 PM
mbam-log-2009-05-26 (22-27-24).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 222646
Time elapsed: 2 hour(s), 39 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Just so we are together on the current condition of your computer, do you still see those three temp files that you believe to be malware?

One is still there:

~DF54BE.tmp

Please submit a sample of this file:
DF54BE.tmp

 to Virus Total –
 http://www.virustotal.com/

At the top of the page you will see:
Select file>Browse>Send
Just follow the prompts.
The submission will then be tested against many different AV vendors’ scanners.
That will give you an idea what it is and who recognizes it. In addition, unless told
otherwise, Virus Total will provide the sample to all participating vendors.

When you get the report, please post back the exact results.

No malware found, but it appears that the file analyzed was df267e_SillyFDC.tmp.

Is this one gone? DF54BE.tmp

~DF54BE.tmp is still there. I thought I had uploaded the wrong file when I got back the results for df267e_SillyFDC.tmp., so I uploaded ~DF54BE.tmp again and got the same report. I was confused, but I am not an expert. I could try the reanalyze file option. Does that make sense?

Let's try another site.
Please submit DF54BE.tmp  to  http://scanner.virus.org/

At the top of the page you will see:
Select file>Browse>Upload
Just follow the prompts.
The submission will then be tested against many different AV vendor's scanners.
That will give you an idea what it is and who recognizes it.

Edit: It looks as if that site is very busy. If you cannot access it, try Jotti here:  http://virusscan.jotti.org/
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You may have to click on Projects (only if the homepage comes up) and then online Malware Scan to access the virusscan page.

Click "Browse..." and navigate to the (bad file> show path)
Click "Open" and then "Submit"
It will take a couple seconds and then the results should be lower on the page. Please copy the information from "File:" down to "Norman Virus Control" and post it in your next reply.

I can't load the first page. I tried Explorer and Firefox both. Below is the error message from Firefox:

Connection was interrupted

The connection between to server was reset while the page loading.

The network link was interrupted while negotiating a connection. Please try again.

I tried the second site. Here are the results for a new tmp file that I can't delete. I was able to delete ~DF54BE.tmp