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This post is more than 5 years old
5 Posts
0
3348
January 22nd, 2004 01:00
Virus has blocked internet connection cont'd
I am trying to fix my cousin's Dell Dimension 8200 as it cannot access the internet. It has Win XP Home running and he has Verizon DSL with a router. I brought the PC to my house and hooked it to my router and still could not access the internet. I can ping successfully the ISP 2 DNS servers as well as my router and other external addresses but IE or netscape will not open a web page. I cannot update any software online either such as Win update or norton.
I tried to do a system restore back to a date earlier then when he had problems but it wouldn't let me. I also tried to run the repair from the original XP cd but it is looking for an Administrative password which he swears he didn't setup, to be safe we tried all passwords that he would have used with no luck. I am running @stake LC4 on it now to try to get the Administrator password.
I installed AdAware and ran until it finds no more problems. I then loaded PestPatrol and it ran once removing problems that it found but it suggested that I reboot and run again but since then it won't start and brings up a "Send error report" to MS window (which I can't do if I can't get online). I then installed Spybot Search and Destroy 1.2 and ran finding some problems and fixing them. I also loaded Hijackthis and saved the log see below...
Logfile of HijackThis v1.91.2
Scan saved at 9:04:01 PM, on 1/21/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page=http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL=http://www.dellnet.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page=http://www.dellnet.com
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [HPAIO_PrintFolderMgr] C:\WINDOWS\System32\spool\DRIVERS\W32X86\hpoopm07.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [PestPatrol Control Center] C:\Program Files\PestPatrol\PPControl.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O10 - Broken Internet access because of LSP provider 'lsp.dll' missing
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/potc_x.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {359F7E49-1EA0-4671-92E9-61E32FE25C5E} - http://69.0.137.190/version3/Netster.dll
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://207.188.7.150/04899c065ab47f177d02/netzip/RdxIE2.cab
O16 - DPF: {56C9629A-C33F-11D3-BBFB-00105A1FAD68} - http://www.eyetide.com/download//223/Eyetide%20Installer.cab
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - http://us.dl1.yimg.com/download.yahoo.com/dl/toolbar/my/yiebio5_0_2_1.cab
BBlackie
426 Posts
0
January 22nd, 2004 01:00
Hi mpdahmer. Your HijackThis program reveals this:
O10 - Broken Internet access because of LSP provider 'lsp.dll' missing
You might be able to fix it with this:
http://cexx.org/lspfix.htm
ChrisRLG
2 Intern
•
3.9K Posts
0
January 22nd, 2004 17:00
Qwerty68
5 Posts
0
January 26th, 2004 01:00
LSPFix worked and I have internet again able to run win update...here is an updated HT log:
Logfile of HijackThis v1.91.2
Scan saved at 10:33:27 PM, on 1/25/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page=http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL=http://www.dellnet.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page=http://www.dellnet.com
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [HPAIO_PrintFolderMgr] C:\WINDOWS\System32\spool\DRIVERS\W32X86\hpoopm07.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [PestPatrol Control Center] C:\Program Files\PestPatrol\PPControl.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/potc_x.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {359F7E49-1EA0-4671-92E9-61E32FE25C5E} - http://69.0.137.190/version3/Netster.dll
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://207.188.7.150/04899c065ab47f177d02/netzip/RdxIE2.cab
O16 - DPF: {56C9629A-C33F-11D3-BBFB-00105A1FAD68} - http://www.eyetide.com/download//223/Eyetide%20Installer.cab
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - http://us.dl1.yimg.com/download.yahoo.com/dl/toolbar/my/yiebio5_0_2_1.cab
ChrisRLG
2 Intern
•
3.9K Posts
0
January 26th, 2004 11:00
Your version of hijackthis is very old, please download a new version, instructions below.
-------------------
HijackThis From Here
Important: Create a folder on the C: drive called C:\HJT.
You can do this by going to My Computer (Windows key+e) then double click on C: then right click and select New then Folder and name it HJT.
Unzip HijackThis into this folder. When you run HijackThis from this folder and have it "Fixed checked" it will create a backup file of modifications to use if restore is necessary. Then run, scan, save log, then in notepad copy the FULL log by copy and paste as a reply to this post and an expert with HijackThis Knowldge, will have a go at giving advice. Please note the list of experts names below, very few forum regulars here have had this training.
DO NOT FIX ANYTHING WITH HIJACKTHIS WITHOUT EXPERT ADVICE, most of what it finds you need for normal MS Windows tasks.
Known Spyware HijackThis fighters in DellTalk - If you are, and are not on the list please PM Me.
TomCoyote (of http://tomcoyote.org/forums/index.php fame)
YoKenny (Accredited Expert at TomCoyotes)
baskar1234 (Spyware Classroom Teaching Assistant at TomCoyotes)
ChrisRLG (Spyware Classroom Teaching Assistant at TomCoyotes)
Yellowhammer (In Training at TomCoyotes)
therock247uk (In Training at TomCoyotes)
irelynmisses (In Training at TomCoyotes)
You could also go to one of the more specalist forums where more experts will be able to help.
http://tomcoyote.org/forums/index.php
http://forums.spywareinfo.com/index.php
http://www.net-integration.net/cgi-bin/forum/ikonboard.cgi (Home of Spybot S&D)
http://boards.cexx.org/index.php
Do read the sites FAQ before posting, and advise your problem and what steps you have already done to try to cure your problem.
I, and the other hijack experts mentioned above, are in all those sites (and more) with the same login names. You might get one of us at those sites also to anwser your log, but other experts will also be available.