This post is more than 5 years old
3 Posts
0
3020
August 4th, 2012 01:00
Virus
Do i have a virus, When i boot up my laptop Dells windows media immediately pops up, it changed all my icons to windows icon. I cant open anything on the desk top,Malwarebites or Mcafee I can click it of but it still comes back. I cant even open system restore, has anyone had this happen to them.
No Events found!
dilly2
3 Posts
1
August 4th, 2012 23:00
I booted into safe mode with my restore disc in and was able to open system restore, took it back a couple of weeks,now every-thing is fine again, a big sigh of relief from me. :emotion-2:
DELL-Royan S
4 Operator
•
3.8K Posts
0
August 4th, 2012 02:00
Hi,
Welcome to the Community. It looks like a virus. Press the F8 key at the Dell Logo, select Safe Mode with Networking and press enter. After you log in into safe mode, try running malwarebytes, try an update first before running the scan.
If this does not work, you may have to restore your computer back to factory settings. You will lose all data if you perform this step. You can change the operating system within the link.
support.dell.com/.../document
Thank you.
Bugbatter
3 Apprentice
•
20.5K Posts
0
August 4th, 2012 07:00
dilly2,
You verified an answer in this topic, but did not let us know which procedure worked to fix the problem.
Did Malwarebytes find anything, or did you restore to Dell factory settings?
dilly2
3 Posts
0
August 4th, 2012 18:00
Do i have a virus, When i boot up my laptop Dells windows media immediately pops up, it changed all my icons to windows icon. I cant open anything on the desk top,Malwarebites or Mcafee I can click it of but it still comes back. I cant even open system restore, has anyone had this happen to them.
I ran Malwarebytes it could not find anything but i was not able to update it as everything i tried was blocked,
I think i will have to restore back to factory settings but it does not recognize the disk i made, so now i`m not sure what to do, i think i will wait and ask an IT friend to do it for me.
Annie70
2 Intern
•
2.7K Posts
0
August 5th, 2012 12:00
dilly2, Glad to hear that your problem has been solved. Rather than starting a brand new thread everytime you post , click on Reply at the bottom of the original thread. This keeps the topic together and will make it easier for those that provide help to continue to help if you need additional directions, etc. For example, if you look at my reply you will see in the bottom of right corner the word Reply. Click on Reply if you need to ask something else concerning your problem.
Bugbatter
3 Apprentice
•
20.5K Posts
0
August 5th, 2012 17:00
It appears from your post that you used System Restore rather than Dell Factory Restore.
"I booted into safe mode with my restore disc in and was able to open system restore, took it back a couple of weeks,now every-thing is fine again, a big sigh of relief from me."
Glad to hear that you fixed the problem.