Hi,

May i know the complete version of VSI plugin ?

Thanks

Madhu

Please have a look at the primus article :emc291855

Since we purchase the EMC SAN from DELL and download the EMC VSI Plug In, can we ask EMC for support or should we talk to DELL ?

Thanks

Storage Viewer - Version 5.2.0.120

USM - Version 5.2.0.266

Is there any other information is required ?

Thanks

You can contact EMC Support and mention Primus emc291855. The Support personnel then will contact the VSI Engineering Team to get the hotfix and keep you updated.

I have dicussed with both EMC and DELL.  EMC says that we have to talk to DELL as we purchased the SAN from DELL.

On the other hand, DELL Support asks us to wait for next release of VSI (Instead of sending us the fix) *sigh*

I have followed DELL support's suggestion and downloaded the latest version of VSI.  Unfortunately, we still get the same error message.

Just wonder whether there is any clue for the cause of problem ?  And is there any suggestion ?

Thanks

I've recently seen this issue.  It is fixed in VSI USM 5.2.0.290.  The issue may also be seen with VSI USM 5.3.0.  A version with the fix for 5.3.0 is expected to be released on http://powerlink.emc.com in the next week or so.

Thanks for the heads up pete2c

Hi,

I have installed the latest patch but still get the same error.

Thanks