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April 23rd, 2014 07:00

VSI 6.1 on VSphere Web Clien 5.5

I installed the .ova provided by EMC yesterday and everything seemed to go smoothly.  When I went to the Admin page though, "Service Info" field was blank and I am unable to register with my Vcenter.  I read through the documentation provided, but I did not see any steps that I am missing.  This is on a closed network with no Inter net access.  Any help would be greatly appreciated.

Respectfully,

Chris Priester

76 Posts

May 6th, 2014 11:00

FYI - a hotfix has been created for this issue and the fix will be released in the next VSI version.

123 Posts

April 23rd, 2014 08:00

The deployment is straightforward so I can't see you missing any steps.  If you have not already, I would try rebooting the vApp and if that doesn't resolve it, redeploy it.  I have not seen this particular issue, however.

April 23rd, 2014 09:00

Thanks for the quick response.  I have deployed several times and even download the .ova twice thinking it was a corrupt download.  Attached are some screenshots of what I am seeing.  When I go to the Register VSI Plugin tab, all of the options are grayed out.register.JPG.jpgService Info.JPG.jpg

April 23rd, 2014 09:00

Something is obviously messed up.  When I click submit, it just sits there and spins.  Nothing is being retrieved.

123 Posts

April 23rd, 2014 09:00

Chris if you can go to the Show Log and run "Submit" and send me the contents off-list:   drew.tonnesen@emc.com

Thanks.

76 Posts

April 23rd, 2014 10:00

You can manage the VSI vApp by pointing your browser to https://IP:5480

The default credentials are root/emc (also noted in the Product Guide in the link above).

76 Posts

April 23rd, 2014 10:00

You can also get the logs by doing the following, from the VSI 6.1 Product Guide on pages 68,69.  The guide is available here - https://support.emc.com/docu52909_VSI_for_VMware_vSphere_Web_Client_6.1_Product_Guide.pdf?language=en_US

76 Posts

April 23rd, 2014 10:00

Was anything changed under "Manage Users"?  If you click there, do you see any users other than 'admin'?  If you can get there please send a screenshot.

April 23rd, 2014 10:00

Do you happen to know the default user/password to log into the actual VM.

April 23rd, 2014 10:00

When I go to the manage Users tab, there is nothing listed, not even "admin"

76 Posts

April 23rd, 2014 10:00

Is there an option to add the 'admin' user?

April 23rd, 2014 11:00

Thanks for the replies.  When I try to create the admin user, I just get a spinning circle in the top left corner and nothing happens.  I did get into the vApp to look at the logs and nothing is standing out as an error.  I get a few warnings, but no errors.  Does this vApp need to be connected to the Internet to pull any information, or is there any other peices that I need to install along with .ova?  I am currently at a loss here.

April 23rd, 2014 11:00

I just opened SR#62662270.  Thanks for all the help.

123 Posts

April 23rd, 2014 11:00

Please open an SR.

76 Posts

April 23rd, 2014 13:00

Sounds good.  It'll help to get the VSI logs as I mentioned above and attach those to the SR as well.

I don't believe you'd need internet access or any other pieces I can think of for this to work.

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