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4977
August 12th, 2010 15:00
control station access
Hi all,
i can't access to my CS after it replacement
the user "nasadmin" doesn't exist
i can only access by hyperterminal with the user "root" and password "nasadmin"
it is impossible to log with ssh and http(s) to the CS
the NAScode used is:5.6.47
it's also impossible to access by using the internal ip
u can find an attached file which can help u to help me
i would also collect the supports_materials under hyperterminal but i don't know the command to do it, can u give me that command?
thanks
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Rainer_EMC
6 Operator
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8.6K Posts
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August 12th, 2010 15:00
was it properly installed using the correct CS replacement procedure and the CD?
who did the replacement?
if you can't login through ssh it could have a number of reasons like:
not in multi-user runlevel
ext. interface not cabled or configured
....
mito3
4 Posts
0
August 13th, 2010 02:00
hi,
thanks for your reply
i did the replacement myself with the same P/N with another version of NAScode( 5.6.47.11)
the dart code on the defective cs was
5.6.45.5
it's well cable
i also noted that we can't connect with the user "nasadmin"
we can only connect to the CS with "root" and password"nasadmin" with hyperterminal
regards
--- En date de : Ven 13.8.10, Rainer_EMC a écrit :
De: Rainer_EMC
Objet: New message: "control station access"
À: "mito charles"
Date: Vendredi 13 août 2010, 0h20
EMC Community Network
control station access reply from Rainer_EMC in Celerra Unified Storage - View the full discussion
was it properly installed using the correct CS replacement procedure and the CD?
who did the replacement?
if you can't login through ssh it could have a number of reasons like:
not in multi-user runlevel
ext. interface not cabled or configured
....
Reply to this message by replying to this email -or- go to the message on ECN
Start a new discussion in Celerra Unified Storage by email or at ECN
Rainer_EMC
6 Operator
•
8.6K Posts
0
August 13th, 2010 15:00
Hi,
I would suggest to work with EMC service or an authorized service partner.
They can generate a procedure specific for your platform and code.
Just replacing the hardware isnt enough - you need to follow the recovery procedure using a boot CD with the same DART code as installed on the data movers.
From your symptoms and output it looks like the procedure wasnt followed - the nasadmin account and the external interface (eth3) get created during that procedure as well as some config recovery.
regards
Rainer
P.S.: I you have a Powerlink ID the support section at https://community.emc.com/community/support/celerra?view=overview - this section here is for software developers and doesnt see many people familiar with Celerra operation.
mito3
4 Posts
0
August 15th, 2010 06:00
thanks ,
thank you for guidance,i'll give you the result
regards
--- En date de : Sam 14.8.10, Rainer_EMC a écrit :
De: Rainer_EMC
Objet: New message: "control station access"
À: "mito charles"
Date: Samedi 14 août 2010, 0h34
EMC Community Network
control station access reply from Rainer_EMC in Celerra Unified Storage - View the full discussion
Hi,
I would suggest to work with EMC service or an authorized service partner.
They can generate a procedure specific for your platform and code.
Just replacing the hardware isnt enough - you need to follow the recovery procedure using a boot CD with the same DART code as installed on the data movers.
From your symptoms and output it looks like the procedure wasnt followed - the nasadmin account and the external interface (eth3) get created during that procedure as well as some config recovery.
regards
Rainer
P.S.: I you have a Powerlink ID the support section at https://community.emc.com/community/support/celerra?view=overview - this section here is for software developers and doesnt see many people familiar with Celerra operation.
Reply to this message by replying to this email -or- go to the message on ECN
Start a new discussion in Celerra Unified Storage by email or at ECN