JServer subsystem error while requesting SymmDirectorStats

Question

Help. I'm trying to use the XML API to fetch front-end statistics from a VNX based on page 171 of the 'EMC VNX for File v7.1 - XML API Programers Guide', but I'm getting this error returned. The JServer subsystem that the XML API server talks to failed to execute a request. This indicates a problem with either the XML API server or the JServer subsystem in the Control Station software. I hope that some out there can help point me towards a solution.  Here is the full request and response: 1.0' encoding='utf-8'?> http://www.w3.org/2001/XMLSchema-instance' xmlns:xsd=' http://www.w3.org/2001/XMLSchema' xmlns=' http://www.emc.com/schemas/celerra/xml_api' apiVersion='V1_2'>                                     1.0' encoding='UTF-8' standalone='yes'?> http://www.emc.com/schemas/celerra/xml_api' apiVersion='V1_2'>                         The JServer subsystem that the XML API server talks to failed to execute a request. This indicates a problem with either the XML API server or the JServer subsystem in the Control Station software.             If the problem persists, collect support materials by running the /nas/tools/collect_support_materials script or the newer /nas/tools/automaticcollection script. Note any symptoms. If you require more information on the materials collection process, refer to the Problem Resolution Roadmap for Celerra, available on EMC Powerlink, or EMC Knowledgebase Support Solution number emc135846.                         For more information about this message, use the text from the error message's brief description or the message's ID to search the Knowledgebase on Powerlink. After logging in to Powerlink, go to Support > Knowledgebase Search > Support Solutions Search.              All non-JServer subsystem related requests, and, possibly, other types of JServer requests continue to function.                             Exception tag: 1489eeddde2                 Exception message: com.emc.nas.ccmd.common.MessageInstanceImpl@50030001                         Notes: Reproduced the problem against the VNX File Simulator and a live VNX 5800 https://download.emc.com/downloads/DL49032_VNX-File-Simulator-(OE-8.1.0.15)-Single/Dual-Data-Mover-(OVA-package).ova Other non QueryStats calls work, so it is not a basic authentication problem. On my emulator, I'm using the default nasadmin/nasadmin account Failed with both V1_1 & V1_2 APIs Following the response, I've run the collect_support_materials script on the simulator. The zip can be found here: Dropbox - support_materials_BB00505682C128.140925_1556.zip Thanks in advance, -Gabe

Jyothi_P_Bharat · Answer

Hi, Please refer KB emc39959,which may help you. ThanksJyothi

Audiosnob · Answer

Thanks for replying but the link you posted fails.... I'm using the same account as posting here. Is there anyway you can just send a PDF of the KB or a link to a more public location?

Thanks,

-Gabe

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Rainer_EMC · Answer

Just post the kb number into support.emc.com search field

Jyothi_P_Bharat · Answer

Hi, You can try accessing this link: https://support.emc.com/search/?text=39959&product_id=82&resource=SOL Thanks Jyothi

Audiosnob · Answer

Sorry, that search returns: No results found Please change your search criteria and try again.

Jyothi_P_Bharat · Answer

Hi,

Resolution of the KB says:-

The customer should collect all support materials using either the /nas/tools/collect_support_materials script or if available the newer /nas/tools/automaticcollection script. Refer to solution [ArticleLink UrlName=emc135846-Automatic-Log-and-Dump-Collection-Celerra-TLC-Feature] for more information about the automaticcollection script. Once the support materials are collected, contact the EMC Customer Support Center or EMC Customer Service representative for technical assistance. Please quote this solution ID.

Thanks

Jyothi

Rainer_EMC · Answer

Just to be clear – a post in this forum doesn’t substitute a service request A service request gets opened by phone, chat or via support.emc.com

Audiosnob · Answer

Already done that.. and have attached the dump in my original post.... So really, no answers yet.

VNX

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