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November 25th, 2012 11:00
Nas_checkup fails with "Checking if Symapi data is present"
Hello!
I've created volumes with Disk provisioning wizard for file, then I tried to create file system. This process failed with error. No file system was in Unisphere, but nas_fs showed existance of it. I tried to create other fs, but it failed too. Then I deleted fs and ran checkup. It said:
-------------------------------------Errors-------------------------------------
Control Station: Check if Symapi data is present
Error HC_CS_14505082907: CKM00121900434 d8, no storage API data
available
Action :
1. If the symptom above specifies a Storage System, the issue is
probably one of connectivity.
a. Run command "/nas/sbin/setup_clariion ".
b. Run command "/nas/bin/nas_storage -check -all" to verify that
the problem has been resolved.
c. If the problem persists, escalate this issue through your
support organization. Provide this output and any errors
received from the above procedure in the escalation.
2. If the symptom above specifies an individual disk, you may have an
orphaned disk volume -- a disk volume that is in the NASDB, but
does not actually exist on the storage system.
a. Determine which LUN this disk corresponds to:
- Run command"/nas/bin/nas_disk -l"
- Find the devID for that disk in the output. For example, if
this line is the output for d41: "41 n 2047 F60005200268-0038
CLSTD d41 1,2" then d41 has a devID of 0038)
- Convert the devID which is in hex, to decimal. For example,
0x38 = (3 * 16) + 8 = 56
b. Check the /nas/log/symapi.log for a message similar to:
"c_clar_dev_show: - : ".
c. If you find such a message, verify that the LUN exists on the
Storage System. To do this, you can either use Navisphere, or
run command "/nas/sbin/navicli -h getlun
". If the LUN exists, navicli will return information. If
it does not exist, it will return a message similar to: "Error:
getlun command failed Invalid LUN number LUN does not exist"
d. Check for the LUN on both SPA and SPB. If the LUN doesn't exist
on either SP, you have an orphaned disk volume.
e. Confirm that you found the right disk by running command
"/nas/bin/nas_disk -info -o all" (note that
"all" does not have a hyphen in front of it). If you get a
message like "Error 3501: Storage API code=7:
SYMAPI_C_DEVICE_NOT_FOUND", then you have found the
orphaned disk.
f. Verify from the "/nas/bin/nas_disk -list" output that the disk
is not in use. If the disk is in use, escalate this issue
through your support organization. Provide this output and any
output from commands done during this procedure in the
escalation.
g. If this is the correct disk, and it is not in use, delete it
with command "/nas/bin/nas_disk -delete".
h. Run command "/nas/bin/nas_storage -check -all" to verify that
the problem has been resolved.
i. If the problem persists, escalate this issue through your
support organization. Provide this output and any output from
commands done during the above procedure in the escalation.
--------------------------------------------------------------------------------
It is solution, but the problem is that disk d8 is used by v111 volume (meta), which is used by clarata_r6 (system) pool. And we know, that we cannot delete system pools.
I'm stuck.
Please, help! Thanks.
PS.
nas_version 7.1.55-3, upgraded from 7.0...


Rainer_EMC
6 Operator
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8.6K Posts
0
November 26th, 2012 02:00
Please open a service request