You need to register and login to supportbeta.emc.com. Also from there you can download the license file and updates. Before you start configuring the system I would suggest upgrading it to the latest OE. Links on that should work and forward you to supportbeta.emc.com

I wrote 7 post blog series about my experience with VNXe 3300. Check it out, it might be helpfull.

@henriwithani

I am able to access that site yes.

clicking on this link:

https://supportbeta.emc.com/servicecenter/liveChat.htm

Gets me a javascript like window with a single button that says 'OK'

Clicking on this link:

https://supportbeta.emc.com/servicecenter/createsr.htm

Gets me the same thing..

Both of which (after clicking the ok) redirects me here:

https://supportbeta.emc.com/servicecenter/servicecenter_landing.htm

Where almost every heading has a 'padlock' on it.

Except for 'Technical Support'.. but the two links in there are for Chat and the Service Request..

both of which don't work for me

So I am able to log in, but I can not seem to do anything..

I applied and recieved the license file last night. And we updated to the version: 2.1.3.15800

And yes we followed the poster and created a 'powerlink' account which was linked to this account.

If you can not find my powerlink account from this userid let me know and I'll forward whatever you would need.

Thanks in advance.

Brian

One more clarification. Are you able to directly connect to emc.com/vnxesupport and login via your browser directly to access the VNXe Product Page. Would be useful to confirm it this is a general access issue or specific to connection from Unisphere.

Thank you

Graeme

Hello Brian,

You may have already covered this. We need to ensure you have registered for an EMC Online Account and if so I can facilitate checking the status of your access request.

If not we have a VNXe Series Quick Start guide which is included in the shipment box (plus online). At te top it has a section 'Before You Begin'. You will need to go to emc.com/vnxesupport where you can register, create a user account, selecting a username / oassword and provide your company email address etc.

Once you have this established and you initiate a connection from Unisphere to one of the self help or asisted support options you will be prompted to supply your username/password which will then enable access once authenticated.

If you have covered the above already requesting access it would help to send me directly your designated company email along with selected username and I can have our IT/eServices Team check status for you. I recommend you send that via 'Send an emai' feature in the right hand toolbar of this community versus sharing that information for security reasons.

Kind Regards

Graeme

So seriously five hours later.. any idea when I can get some real help?

Hi Brian,

     You may not be having full rights in the powerlink account you have created. You may be accessing the site with powerlink liteview. In that case you will have to send an email request to powerlink@emc.comto upgrade your powerlink login to customer or partner version.

     Vipin V.K

Hello Brian

I have reported this problem to EMC IT.

Vipin V.K highlights the potential problem which would be a privilege issue. IT are looking into this. IT Ticket # IM7391868 is recorded for this under my id. IT will contact you via your email in this Community.

Kind Regards

Graeme

Morning again,  Its been 4 hours since the email this morning asking to have my account fixed.. any idea when that might happen?  I'd really like to get help on my three years of 24X7X4 hour support 800-782-4362 that we have had since June..   Thanks in advance.

Hey Brian - as we just discussed via Twitter, you certainly have the right people's attention. We appreciate your patience while the Powerlink team does manual configuration to your user account. In the meantime you could open another thread on this Forum to discuss the technical details situation you are experiencing. Everyone from VNXe support to development to upper management monitors this area looking to help.

Cheers,
Matt

Hello Brian

IT have checked your account settings and reconfigured to rectify the access problem.

When convenient if you could recheck the status it would be much appreciated.

Kind Regards

Graeme

Ok, so we are closer for sure.. (thank you everyone for all your help..)  I am able to login, and I see the (Customer) tag next to the name.  When I try the live chat and choose VNXe in the current window I get a message that says:  Live Chat for VNXe Products in English is available 7 x 24.  Important Note: To ensure the EMC Live Chat session window appears without delay, please confirm all web-based and browser pop-up blockers are disabled prior to initiating the chat.  There is also an image that says: We apologize but the live chat queue is currently not available  (I am running Chrome with Adblock Extension {at home atm..}) and did not get a pop-up blocked warning. I manually went and disabled pop-ups and the same message came up.  So I am thinking that everything is working but that the chat queue is offline for some reason..  The reason that I say I have Adblock installed is that the Unisphere flash/gui would not load with chrome and adblock enabled.. not sure if that is by design or if I found something.. but that is another matter altogether..   so SYN waiting for your ACK that this is what the current state should be.  Again thank you for all of your help.  (Ultimately I was not able to keep the san connected after the tech support woman came in and did her work.. everything was working for about 5 minutes then it dropped off line again; but that is again another issue for another time.. for the moment I will assume it is a pebkac error)

Yes, The chat queue was offline that time. You may try after some time for the same.

    Vipin V.K