VNX5300- SPS cabling status Unknown

Question

Hi, We have a customer who has VNX5300 and we had a SPS issue recently on this system. The SPS was replaced thinking that it should be faulty, But even then the SPS was showing Empty and Cabling status unknown. Also we tried doing the following 1) Replace the SPS along with the sense cable and the power cable 2) Shut down the system completely 3) Swap the SPS between the SP and the problem got shifted to this SP as well 4) And then replace the SP The problem still persist and we are now thinking to do a Flare upgrade on this system. The client system is running on Flare 05.32.000.5.204. I need to know whether it is really the problem with the Flare or is there anything else that needs to be tried as well. If the code upgrade will solve the issue, then kindly let me know which Flare version should I upgrade the system to. Kindly answer my question ASAP. Regards,

Rainer_EMC · Answer

I would kindly suggest to open a service request

PBalu · Answer

We may not have support with EMC so I cannot really raise an SR. Is there any alternative..?

GearoidG · Answer

Maybe related to KB https://support.emc.com/kb/464842

I have seen this before when i used work in support and usually we ended up in scheduling a power cycle/code upgrade

Its a known issue on older revisions of code (including 204)

Rel 32 P219 has been target code for Rel 32 for some period of time so I would recommend getting to that release

Thanks

Gearoid

ZaphodB · Answer

I do not think that this is going to be an issue with Flare.

You said that the problem followed the SPS to the alternate SP; you did not specify whether the sense cable was moved as well, but that sort of diagnostic is a pretty strong 'finger pointer'...just as it is supposed to be.

PBalu · Answer

Hi,

The SPS was moved along with a new sense cable. And the sense cable was

replaced twice. I strongly feel that it is something to do with the Flare

itself.

Here is the Kb article that I referred.

https://emcservice.force.com/CustomersPartners/kA2j0000000R5MZCA0

So I just wanted to confirm if its fine for me to take the system to the

Flare level R32 218 from R32 204. Even though the latest code available for

VNX5300 is R32 219. Can I still take the system to one level less that the

latest revision.

Also we have a Mirrorview enabled on this system which is getting the data

replicated from a VNX5500. The Flare version running on VNX5500 is

05.32.000.5.215.

Kindly confirm me whether I can upgrade the VNX5300 to R32 218 while the

VNX5500 is still 05.32.000.5.215.

Regards,

Prassi

On Fri, Apr 8, 2016 at 2:56 AM, Zaphod

kelleg · Answer

You can use a version of flare that is not the latest - 32.218.

As to the Flare version on the other array's that not a problem what I'm aware of - you should be OK. But you do want to upgrade the other array at some point as 32.215 is getting old.

glen

VNX

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