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February 16th, 2024 07:23

Battery level 0%, doesn't charge

Hello everyone,

I have a Dell Vostro Laptop bought in March 2021. The laptop stopped charging the battery after a cold night staying in the car. I have tried with different charger, result is the same. The battery icon on desktop says "it is charging (0%" however the charge level does not change.

I did not get any error-warning messages before and there is no error- warnings now.

I have run some test from bios setup screen and the battery health seems excellent and there is no error- message. I have attached the setup screen photos. As seen in photos charge cycle is very low for this kind of a battery to create health problems.

I don't think battery is detoriated, however there are some calibration or a setting issue due to low charge level and cold effect.

Any help will be appreciated.

Thanks in advance,

Ilker

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22 Posts

February 16th, 2024 14:23

battery might be damaged. You might need to get a new one. Is it still under warranty?

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