Defective

I bought a brand new vostro laptop from india last year.  The machine is defective and I've called Dell on numerous occassions over the last year and a half.  The "techs" from India have take over my computer remote on countless occassions but have never been able to fix the problem.  The sent a tech out to my home to but the repairs he made did not correct the problem.  I struggled to cope with the defective operation each time I wasted hours of my time with the techs from India.  I called again n again  but recieved the same shoddy and impersonal service from a tech who tried  the same repair techniques that the other techs used over and over again.  My computer warranty expired .   My computer was defective from the day I bought it and I begged to be sent a new computer each time I spoke to the techs.  They would not honor my request because Dell does not stand behind their defective products.