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February 5th, 2024 21:19
Dell Dock WD19
Hello,
I have a dell vostro 5320 and recently purchased a wd19 docking station. I am trying to connect through the docking station to 2 external monitors.
I checked the compatibility chart and the dock should work with my laptop, but it doesn't see the 2 monitors at all.
I have updated firmware and bios.
Monitors work when they are directly connected to the laptop.
Any advice?
ejn63
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February 5th, 2024 21:57
Which port (thunderbolt/USB-C) are you using to connect the dock, and is this a WD19T or WD19S docking station?
bshanc100
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February 6th, 2024 10:27
Hello, thankyou for the response.
It just says it is a WD19. I checked on the bottom of the dock and also via the service tag.
There are 2 ports on my computer and I have tried both. But I thought the correct port to use is the one with the lightning bolt symbol?
ejn63
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February 6th, 2024 14:27
The service tag should indicate whether it's the Thunderbolt version (which you do want) or the non-Thunderbolt USB-C version (which may work with lower resolution monitors, but won't with two high-res monitors).
bshanc100
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February 6th, 2024 21:06
Hi there,
It just notes Dell Dock WD19 as per below. Are you saying this model is unable to show monitors at all?
It is just for working from my work laptop so I am not too worried about the resolution at this point. Just trying to get it to show a picture at all.
<Private data removed from public view. DELL-Admin>
(edited)