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2 Posts
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5129
December 3rd, 2021 10:00
I2C HID Device (This device cannot start. (Code 10) A request for the HID descriptor failed.)
Hi, Since some time I've been experiencing some touchpad related problems, it stopped working multitouch/multi finger touch after a time of use, but after the restart the touchpad started working again, but the issue was still happening. So I decided to take a look in the drivers and found I2C HID Device (This device cannot start. (Code 10) A request for the HID descriptor failed.) with yellow markings, then started disabling, enabling and Uninstalling HID device from device manager and restarted, still it did not work, then, I have taken support from Dell executives and they took online sessions and it worked. but after four five days it started again I tried everything they(Dell online support Executive) suggested me. Now I don't know what to do. I just wanted to use a functional touchpad, now. I installed and updated all the drivers, and windows update is up to date, but still no use My machine is a Dell Vostro 3401 please help
DELL-Cares
Moderator
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27.6K Posts
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December 4th, 2021 04:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
maximus3z
1 Message
0
December 14th, 2021 07:00
Hello!
I have the same problem on my dell XPS and don't know how solve it.
And also I have problem with keyboard, the keys are pressed only 3-4 times, but not in first time. Do you solve it?
Imran_k
2 Posts
0
December 14th, 2021 10:00
Hi,
Thanks for responding, I got busy with tours. Can I reply on the same email or will I get another email for this? And do you work on Sundays too?
wgempel
1 Message
0
February 27th, 2022 08:00
I have the same problem with a new Inspiron 15 3511 and windows 11. Started 2 weeks after I purchased my laptop. I went through the whole process listed in earlier posts. Uninstalled the driver and it worked on next boot, but now a couple of weeks later it stopped working again, same error in Device Manager. I uninstalled the driver, but error persisted on reboot.
nyc10036
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5.6K Posts
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February 27th, 2022 16:00
Contact Dell since you are under warranty.