Installing graphic driver

Question

Hello, today was the first time I used the support assist software on my laptop after 4+ years of using my laptop, there were some driver and critical upgrades, installed them all, later I happened to install Radeon graphic driver from website but during the support assist upgrades it had installed but I happened to do it again through their website, so I uninstalled it and checked the support assist app to see if there was graphic update but I don't see, so what do I do?

SurajRanjan04 · Accepted Answer

Okay, the problem is solved now. I downloaded both intel and amd drivers from links you provided which was from dell website but unfortunately when trying to update intel driver I got the error saying the operating system isn't supportive.

So the solution I found for this was, I visited the intel website, searched the graphic driver, which was intel hd graphics 620 for my pc, downloaded the zip file because .exe file may show the same error again. Extracted this zip file to a new folder.

Next I opened device manager, clicked on the display adaptors, right clicked on intel and selected update, then manually chose the location to find the file to upgrade the driver, selected the folder where the zip file was extracted and the update was done.

Then I used the amd exe file downloaded from the dell website and I was able to reinstall the amd driver back to how it was.

But one thing I noticed was, before updating the amd driver was named as HD 8500M and after updating the name changed to R5 M420, checked on google and found it was just a renaming done to it, so no issues with it.

Finally, thanks a lot for the support, I really appreciate it.

U2CAMEB4ME · Answer

Welcome to the Dell Community @SurajRanjan04

To better assist you, the members and I would need the exact model number of your laptop/desktop???

Identify your Dell:

https://www.dell.com/support/contents/us/en/04/category/product-support/self-support-knowledgebase/l...

Go into your BIOS.

Power-on the system and start tapping the F2 key to enter System Setup.

In Windows:

Hold down the” Windows “key and tap the “R “key.

Then type msinfo32 and hit enter.

Best regards,

U2

SurajRanjan04 · Answer

I am sorry, it's vostro 15-3568

U2CAMEB4ME · Answer

@SurajRanjan04

Now make sure these are up to date. "Always install the Intel driver first"

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=fy4nv&oscode=wt64a&productcode=vostro-15-3568-laptop

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=99k9m&oscode=wt64a&productcode=vostro-15-3568-laptop

Regards,

U2

U2CAMEB4ME · Answer

@SurajRanjan04

First make sure these are up to date.

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=jvfgh&oscode=wt64a&productcode=vostro-15-3568-laptop

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=8wn1v&oscode=wt64a&productcode=vostro-15-3568-laptop

Regards,

U2

U2CAMEB4ME · Answer

@SurajRanjan04

If you were having problems with the driver before then you would try and uninstall first.

But in your case you should not need to.

When installing if you are informed that the driver you are trying to install is older than the one already installed then cancel the install.

Regards,

U2

SurajRanjan04 · Answer

I installed from both the links and I checked on the dell update software and then checked on the support assist software, I couldn't find the update for graphic drive

SurajRanjan04 · Answer

Thanks for the links, sir. Will install them but before installing should I uninstall the drivers on my pc or will it just upgrade on the existing one?

SurajRanjan04 · Answer

I got the error while installing intel driver, that the operating system is not supported

https://www.dell.com/support/home/en-in/product-support/product/vostro-15-3568-laptop/drivers

Can I download the drivers from here?

SurajRanjan04 · Answer

I tried to manually find the drivers for 15-3568 model but still it showed me the same error that the operating system is not supporting.. I check my driver version on device manager, the version is 27.20.100.8681 and driver date is 6/10/2021, and in the new downloaded intel driver I see the version as 27.20.100.8854 which I believe is a new version but the date I see on it is dec 07, 2020 so I kinda confused looking at these dates.

hassankhann91 · Answer

@U2CAMEB4ME​ i am using dell inspiron 15R 5537.it had both intel and radeon graphic drivers installed in it. It had the option of which graphic driver do i want to use at a time. But when i reinstalled the window, i lost the radeon driver. Now i had tried many time to reinstall radeon driver but everytime i fail. Please help me with reinstalling the radeon driver again. Thank you!

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Installing graphic driver

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