7 Posts

1954

November 2nd, 2020 01:00

Optical/CD/DVD is not opening. What to do?

Hi, I am Ashutosh Tripathy!

I have a laptop of version Vostro 15 3568. From many days my optical/cd/dvd drive is not opening. What can I do? And I've just buyed MS Office 2007 and want to activate it through a disc and my optical/cd/dvd drive is not opening. Please tell me what to do.

4 Operator

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5.6K Posts

November 2nd, 2020 08:00

It maybe that the laser in your optical drive does not work anymore. On another PC rip the contents of the DVD to a USB flash drive.

4 Operator

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5.6K Posts

November 2nd, 2020 05:00

Poke a paper clip into small hole on the faceplace of the optical drive to manually eject the tray.

 

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7 Posts

November 2nd, 2020 06:00

Hi, @U2CAMEB4ME thank you for telling the method but my problem has not solved yet. The method that you've told me I do but nothing new happened. Can you please tell me another method?

4 Operator

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6.2K Posts

November 2nd, 2020 06:00

Welcome to the Dell Community @spk487 

Try this.

You can right click on "Start" then "Disk Management"

Right click on the CD-ROM then click on "Eject"

Best regards,

U2

7 Posts

November 2nd, 2020 07:00

Hi, @nyc10036! It's opening but when I put a CD to test it's working or not. I put the CD into the optical drive then I tested but the optical drive doesn't recognise the CD. What to do now?

7 Posts

November 2nd, 2020 20:00

But what is laser in optical drive @nyc10036?

4 Operator

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4K Posts

November 3rd, 2020 00:00

To better isolate if the issue is caused by the drive itself or some 3rd party application which may be causing the issue, you can try to eject the tray from within the System BIOS. To eject the tray within the System BIOS, follow these steps:

  1. Restart your computer and tap the F2 key while it is restarting.
  2. Once you are in the SystemBIOS screen, press the Eject button of your CD/DVD/Blu-ray drive. For instructions on where to find the Eject button on your computer.
  3. If the tray eject is successful within the System BIOS, restart the computer and boot into the Operating System.
    If eject doesn't work within the Operating System, proceed to the next troubleshooting step.
  4. If the tray eject is unsuccessful within the System BIOS, contact Dell Technical Support for In-warranty repair options.

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5.6K Posts

November 3rd, 2020 06:00

@spk487 

If the laser is bad, you need a new optical drive.

 

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5.6K Posts

November 4th, 2020 08:00

@spk487 

I'd buy one on eBay, but I have no clue where you are.

7 Posts

November 4th, 2020 08:00

@nyc10036 Thank you for telling but from where can I buy a new optical drive?

7 Posts

November 6th, 2020 20:00

@nyc10036 Does eBay work in India?

4 Operator

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5.6K Posts

November 7th, 2020 09:00

@spk487 

No idea about eBay in India. I live in USA.

7 Posts

March 11th, 2021 23:00

A very thanks @nyc10036! Now the CD drive/Optical drive is opening! Again a very thanks to @nyc10036.

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