Optical/CD/DVD is not opening. What to do?

Poke a paper clip into small hole on the faceplace of the optical drive to manually eject the tray.

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Hi, @U2CAMEB4ME thank you for telling the method but my problem has not solved yet. The method that you've told me I do but nothing new happened. Can you please tell me another method?

Welcome to the Dell Community @spk487 

Try this.

You can right click on "Start" then "Disk Management"

Right click on the CD-ROM then click on "Eject"

Best regards,

U2

Hi, @nyc10036! It's opening but when I put a CD to test it's working or not. I put the CD into the optical drive then I tested but the optical drive doesn't recognise the CD. What to do now?

But what is laser in optical drive @nyc10036?

To better isolate if the issue is caused by the drive itself or some 3rd party application which may be causing the issue, you can try to eject the tray from within the System BIOS. To eject the tray within the System BIOS, follow these steps:

1. Restart your computer and tap the F2 key while it is restarting.
2. Once you are in the SystemBIOS screen, press the Eject button of your CD/DVD/Blu-ray drive. For instructions on where to find the Eject button on your computer.
3. If the tray eject is successful within the System BIOS, restart the computer and boot into the Operating System.
   If eject doesn't work within the Operating System, proceed to the next troubleshooting step.
4. If the tray eject is unsuccessful within the System BIOS, contact Dell Technical Support for In-warranty repair options.

@spk487 

If the laser is bad, you need a new optical drive.

@spk487 

I'd buy one on eBay, but I have no clue where you are.

@nyc10036 Thank you for telling but from where can I buy a new optical drive?

@nyc10036 Does eBay work in India?

@spk487 

No idea about eBay in India. I live in USA.

A very thanks @nyc10036! Now the CD drive/Optical drive is opening! Again a very thanks to @nyc10036.