Service tag not recognized

Question

My Vostro's service tag is not recognized by Dell. Auto detection at dell.com/support shows my service tag, but it cannot be added to My Dell due to 'invalid service tag'.  If I call Dell support, the agents didn't help me without the 'correct' service tag. Can someone from Dell register my service tag in your system??? I purchased a new Vostro 5502 on 17 June 2021.

lostineu · Accepted Answer

The problem solved. (I purchased the Vostro via a reseller)

I already ordered the extended warranty. According to the reseller the order was rejected by Dell due to invalid service tag.

At the same time I contacted community moderator for help. I sent a screenshot of the BIOS which shows the service tag.

Two days later my service tag is recognized at dell.com. It is 3 weeks from the date of purchase.

ejn63 · Answer

If the system was purchased direct from Dell, it can take a few days for a new service tag to appear in the database.

If it came from anywhere else, contact the seller for an explanation; if one is not forthcoming, return the system for a refund.

Jon61 · Answer

Hello, No need to double post once is enough.

lcasarin · Answer

who did you sent the bios pic? i have the exact same problem

lostineu · Answer

See https://www.dell.com/community/Laptops-General-Read-Only/Service-Tag-Issue/m-p/5115204

sp04 · Answer

my service tag is not recognised, why is this?

Vostro

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