Hello,

 

on march 18 we bought a laptop Vostro 5515 (Ryzen 7-5700U) and dock WD19S 130W for our employee.

 

It was all working fine until 2 weeks ago when dock started to loose connection with laptop (no screen on two monitors, usb ports were not working). I turned off dock and disconnect it from elecritcity and than turned it back on and it was working fine again after 5 days again same problem.

 

Authorized service tested dock and it was working fine but they didn't listen to me that problems come after some time of use. They also told me that this dock is not officialy supported for this laptop, is this true?

 

Is dock problem cause it's not compatible with laptop or is there actually something wrong with it.

 

Thanks