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February 19th, 2024 15:25

Vostro 3559, troubles resetting it

Firstly, I've very little idea or knowledge about technology, I'm hoping any advice offered is in the form of baby steps.

I have a Vostro 3559 laptop, for the life of me, I'm trying to do a factory reset through settings > reset this PC . get started > remove everything > local reinstall, didn't work.

Keep my files > cloud download > no matter which way I try, all I ever get is "there was a problem" no changes have been made.

From what I've read on Google, I've tried to a reset via F2, then F12 on start up, yet, still get the same message.

I'm assuming a file is corrupted preventing factory reset.

I've tried Windows update, but then get this message:

There were some problems installing updates error code (0x80070643)

This laptop has Windows 10 Pro installed, yet on the updates this message: 

"This PC doesn't currently meet the minimum system requirements to run Windows 11"

I'm hoping someone who has more idea than me can offer advice.

TIA

3 Posts

February 21st, 2024 13:56

Just an update 

After several attempts, eventually managed to reinstall Windows 10.

Although saved to USB, I've really no idea how I managed to do it.

Mike, thanks for your advice above 

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51 Posts

February 19th, 2024 19:27

So it sounds like you're still able to boot Windows, just not do a reset from it? That windows update error code is for a new security update that fails for most, so that isn't an issue and can be ignored. Ensure everything else is updated, including Supportassist and the other Dell update software.

To ensure nothing is misconfigured in BIOS, reset default with F2 at power on and click restore defaults. It sounds like part of your boot drive is corrupted or missing files, which will cause Windows reset to fail. You may be able to fix the drive in the OS with Supportassist, or command prompt lines like SFC /scannow or DISM, if you google Windows reset failure you should find a lot of comprehensive guides.

The other ways to fix it are: USB drive and Win 10 Pro installer download from Microsoft's site (instructions there, has the files to reset a damaged install), booting to windows repair through advanced startup (google for more), or through Supportassist from power on with the F12 key. Supportassist at boot supposedly has the functionality to fix it, but I haven't used it.

Probably the simplest way with the least researching required is just to download the Win 10 Pro installer, enable USB boot in BIOS and boot the Win installer on USB to repair/reset. Could be malware, so make sure Windows defender is updated and run a full scan. This is incredibly common so you can find lots of guides online beyond what I can remember right now, but the worst case is downloading Win from MS or Dell and putting it on a USB.

I'd make sure everything is updated, run supportassist in windows to make sure everything is up to date and let it scan everything, then try another reset. If that doesn't work, google advanced startup then try repair. Or, if it's a recent problem, you can search for Restore in windows to a previous save and try resetting in that

3 Posts

February 19th, 2024 21:33

Thanks for your detailed reply Mike, I'll give your instructions a go, and report back the results 

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