Unsolved
3 Posts
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706
March 18th, 2021 06:00
Vostro 5301 crashes
Hi, my laptop tends to crash when I walk away from it for few minutes. I can't remember it freezing while I'm actually doing something on it, I checked the event log from the last crash and this is what I got.
These are the last free events before the crash. All my drivers and firmer is dell original and up to date.
Can you help me please?
No Events found!
Marcel_PL
3 Posts
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March 18th, 2021 22:00
I uploaded my events log:
https://drive.google.com/drive/folders/16EFl42dNHvg5DyggNInCBMmp6m48_Ob2?usp=sharing
ieee488
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March 19th, 2021 09:00
Just run Dell Diagnostics F12 at bootup.
Marcel_PL
3 Posts
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March 19th, 2021 23:00
Just did the short and the long tests – everything is fine. No errors found. Nevertheless, my laptop keeps freezing 1-2 times a day since it came out of the box. I got it about 2 weeks ago.
ieee488
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March 20th, 2021 09:00
If you are in the USA, you have just 30 days to return the laptop.