2 Posts
0
1356
December 20th, 2021 18:00
Vostro 5415 RAM Upgrade Issue
I just bought a Vostro 5415 and try to upgrade the RAM following this:
https://dl.dell.com/topicspdf/vostro-14-5415-laptop_owners-manual10_en-us.pdf
I installed XPG Hunter 16GB 3200 MHz but my laptop wont start because 0xc0000098 windload.efi. The BIOS recognize the 24 GB. Only boot without the extra RAM.
StardustOne
62 Posts
1
December 21st, 2021 02:00
As first advise I would check for the latest BIOS version and install it. Not sure if this would help, but you cannot do much more. Plus, never ever ever mix RAM, what you experienced is a typical error that is caused by mixing RAM modules from different vendors.
What you also cannot achieve for sure, when mixing different RAM module sizes: Dual Channel operation. This requires two same size RAM modules and it is extremely important to run the Ryzen 5500U with Dual Channel RAM configuration.
My advise:
1. return your 16GB RAM module
2. get yourself a 2 x 16 GB Kingston Fury Impact RAM kit
3. Remove the 8GB that came with the Dell and store it in the Kingston RAM kit package for later use (do not sell this RAM), you need to swap RAM back to the original 8GB before sending your Dell in for servicing
I have also upgraded the RAM on my Vostro 5415 with this RAM, no issues. I only had to confirm that I have more RAM installed, that's it.
The Vostro 5415 BIOS does not have any way of changing the timings on the RAM, so you are better off with RAM that does not require any changes here.
https://www.kingston.com/en/memory/gaming/kingston-fury-impact-ddr4-memory
SnoopCristo
2 Posts
0
December 21st, 2021 10:00
I understand that i can't use the dual channel but i can't understand why it cannot boot even having only the 16GB RAM
StardustOne
62 Posts
1
December 22nd, 2021 16:00
This 16GB RAM module you bought is either defective or simpy incompatible with the mainboard. This can not be fixed, you need to replace the RAM with something that works. You may try both slots, but if that RAM module is not compatible, it will never work. Maybe the module requires higher voltage, I would not bother too much, simply return it and get those Kingston ones that have been found to work.