Unsolved
1 Rookie
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2 Posts
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436
October 19th, 2022 09:00
Wi-fi not showing
my laptop is not connecting to Wi-Fi, I have a Dell xps 17. it doesn't even give me an option to connect Wi-Fi. i can connect via ethernet but not wifi. I disabled and then re-enabled the Wi-Fi Adapter, Killer Wi-Fi 6 AX1650 series, Then I tried to update the Wi-Fi adapter, but it kept failing. Went to Dell site and did a troubleshooting search and it recommended updating BIOS first so Updated BIOS and reboot. I was then able to reinstall the Wi-Fi Adapter Drivers and then restarted and tested but couldn't get to connect to Wi-Fi. Attempted to install Support Assist but when I run the program it times out. Someone help me please all the solution I find don't work. Should i try without being on ethernet?
filbert
4 Operator
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1.8K Posts
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October 19th, 2022 10:00
Many users report Killer cards blocking access to certain web sites. IIRC, some settings needed to be changed. Open Killer Control Center or Killer Network Manager | Settings: disable Killer Prioritization Engine. Under System Settings: disable Advanced Stream Detect.
If that doesn't make a difference, disable other Killer enhancements.
You could also uninstall all Killer software.
A Dell Community Manager added this: Device Manager | View | Show hidden devices | Expand Network adapters | Right-click Microsoft WiFi Direct Virtual Adapter | Disable device
Dell SmartByte can slow WiFi and cause other issues. Some forum people recommend to disable/uninstall it. JOcean posted this: You may have Smartbyte installed and running. This web page https://windowsreport.com/smartbyte-services/ at Windows Report explains how to uninstall and make sure it does not come back through SA [SupportAssist]
AdrianG001
4 Operator
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4K Posts
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October 19th, 2022 22:00
When you cannot find the wireless icon, reboot the computer. When it still does not show, download and install the latest drivers. For more information, see How to Download and Install the Latest Dell Wireless Network Adapter Driver section.