Hello Shannon,

This error can be seen when your connection broker is no longer able to communicate with the Quest Data Collector service on the VDI.

What version of PNtools have you installed on the VM's?

What is the reported status of this VM in the vWorkspace Console, is it showing as offline or other?

You can sometimes resolve this error by restarting the Data Collector service on the VM or you may want to upgrade to a later version of PNtools.

Kind Regards

David

David,

Thank you for the prompt response.  Dealing with Quest support we think the problem lies with PNtools as well.