Remote Shadowing / Assistance while user logged in...

Hi,

Is there a way I can log into a VDI machine which is already used by a user for troubleshooting and helpdesk purposes?

Currently we are using Desktop Centeral to remote in and manage those desktops, but once we introduce vWorkspace (VDI) we no longer have this functionality and I want to avoid installing Desktop Central Agent on the VDI Machine..

I'm wondering if vWorkspace have some workaround / planning to introduce a new feature for this issue?

Thanks,

Responses(2)

DELL-Andrew W1

378 Posts

1

October 21st, 2015 05:00

Hello,

In the vWorkspace Management Console, right click on "Locations" and then click on RDP Connections

Tick the box "Enable RDP remote administration control"

Now, navigate to the Computer Group. Right click on the machine you want to assist and select

Remote Control | Remote assistance

Not sure if they've fixed it yet where you can actual control the machine or if it is still view only. That was logged as an enhancement request.

Thanks, Andrew.

Habibalby_083114

68 Posts

1

October 21st, 2015 23:00

HI Andrew,

That's resolve the issue... as you said it's view only, it would be great if the control function can be integrated + an acknowledgement (to be displayed to the end user) that the Admin has exist the session.

Regards,

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