VxRail Upgrade Failed. Upgrading from v7.0.550 to 8.0.361

Question

The update process fails at 26% every time and the error I am getting is "Failed to upgrade the VMware vCenter Server: Failed to pre-check VM VMware vCenter Server Appliance (DFiuNEe) meets upgrade requirements."

I tried seeing the log files such as lcm-do and lcm-web to figure out more about this error and I could see quite a few ERROR coming up. Some of these include:

[ERROR] <276> VCLCMUpgradeTask.java perform() (130): Fail to call VCLCM service to upgrade VC, error…
[ERROR] <251> SimpleUpgradeTaskExecutor.java perform () (153): Fail to execute task VCLCUpgradeTask
[ERROR] <251> DOLogHttpRequestInterceptor.java intercept() (59): * request: GET unix.http://127.0.0.1/rest/vxm/internal/configservice/v1/Configuration/keys/psc_host duration: 0.002 second(s)
[ERROR] <251> DOLogHttpRequestInterceptor.java intercept() (67): * response: NOT FOUND 404 NOT_FOUND
[ERROR] <251> DOLogHttpRequestInterceptor.java intercept() (71): * {“message”:”404 Not Found: psc_host does not exist”}

Based on this can we understand and fix this issue asap? I don't want to keep it in this state for long.

DELL-Josh Cr · Answer

Hi,

Thanks for your question.

What hardware is it on? Try deleting the upgrade job and trying again.

rm -rf /var/lib/vxrail/cmsvcupgrade-service/data/taskStatus/*

kubectl delete pod $(kubectl get pods -o=name|grep cmsvc|cut -d '/' -f 2)

Let us know if you have any additional questions.

S_AA · Answer

Instead of deleting the job I would like to understand how to resolve this issue. I had faced others issues before this one and while I was able to resolve them one at a time, I don't prefer to go through the same again. I would just like to understand the issue and how to resolve it so I can resume the same installation.

The hardware is E560F.

DELL-Josh Cr · Answer

Can try these

Dell EMC VxRail: How to retry 7.0.350 LCM when vCenter upgrade failed | Dell US

VxRail: Failed to Upgrade vCenter Server With Error: Failed to perform sub task: EnableVCVMSSHSubTask, see logs for detail errors | Dell US

VxRail: Upgrade Fails With Error "Failed to perform sub task: EnableVCVMSSHSubTask" or "Failed to perform sub task: UnlockCDROMSubTask" | Dell US

VxRail

VxRail Upgrade Failed. Upgrading from v7.0.550 to 8.0.361

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