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September 14th, 2022 05:00

VxRail upgrade fix for vCenter server license

We got our VxRail installed with VxRail 4.7 and vCenter 6.7. We attempted to link VxRail with our production environemnt to migrate VM's we were not made aware this was not an option. We had updated vCenter with vmware update manager then worked with Dell support to migrate the PSC to an embedded PSC. This was messy but worked until we wanted to upgrade both to version 7. Dell support helped us get through all the errors getting both vCenter and VxRail to their respective current versions. Now our vCenter server license that is apparently part of VxRail didn't update and converted to an evaluation license. vsan and esxi licenses upgraded and are working fine it's only the instance license. 

Is there a way to repair the VxRail provided vCenter license?

Moderator

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8.5K Posts

September 14th, 2022 12:00

Can you private message me the SR number? I can take a look into what is going on with it.

7 Posts

September 14th, 2022 11:00

I appreciate the reply. vSAN and ESXi licenses upgraded fine. This is the server instance key that is embedded in VxRail. VMWare and Dell engineering have both confirmed its a Dell installed key.

Moderator

 • 

8.5K Posts

September 14th, 2022 11:00

Hi,

Thanks for your question about the Vcenter license in Vxrail. This helps explain it. https://dell.to/3LctKpI and https://dell.to/3BfKAiW. This has some things to try https://dell.to/3BGBRI0 if that doesn’t resolve it you may need to contact phone support.

 

Let us know if you have any additional questions.

Moderator

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8.5K Posts

September 14th, 2022 12:00

Do you have an open case with phone support?

7 Posts

September 14th, 2022 12:00

I do have an SR open. It's been open for 13 days and I've had 3 different people email saying they own the ticket and what time am I available. I respond with times and it sits for a couple days then I get another email from someone else whos taking ownership. I have 23 days remaining on this evaluation and obviously this has been an issue for 37 days while I worked with vmware and then a Dell engineer to identify that it is a dell license and Dell support can fix it. 

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