Issue not yet Solved Yet (iaStorA.sys)

All the promises made from your dell representatives is not completed at any time.

1. Service Request Number 883536719 ( 4th Oct 2013)
I had the bcd file missing and the representative made me delete all the partition and the Operating System image too. Even though i warned him not to do it. I was sent with OS & Driver DVD respectively.
Issue : bcd file missing error (0034)
2. 7th Oct 2013
After receiving the DVD even then the problem was not solved then i was been sent with a New HDD which was been told it will have a Image Partition as per my old hard drive. Unfortunately, Nothing is there as per said over the call. The image partition is not available. I was even told the return label will be of FEDEX. When i tried to schedule a pick up i was found its not a fedex return label, it is of US Postal Service. Again, my bad fortunate they do not have a pick up. I had to leave my job and classes to drop the package today. I had to take leave from my job in my busy schedule. 4.5 Hrs of Total Call made.

3. Service Request Number 883710956 (10th Oct 2013)
Issue: Blue Screen
Error Message :DRIVER_IRQL_NOT_LESS_OR_EQUAL(iaStorA.sys)

I started getting Blue Screen Issue when ever my laptop goes to sleep due to Raid issue. I explained all the problem 2.5Hrs of Call made still not resolved. I was been told the issue will be escalated to Level 3 which is a software expert team and will solve and get back to me.
I was been told i will receive the call by tuesday (15th Oct 2013) and was promised by representative itself. Unfortunately, you could not stand with promise and i had made a follow up call yesterday and the supervisor head working promised a laptop replacement is been noticed on my records. Sorry, but this poor service is unacceptable.

Every time i close my lid or it goes to sleep; it goes to blue screen. I lose all the data and i have re-write all the assignments. I asked for whole laptop replacement but i was denied and just made to wait and wait. I can't wait any more. Please do understand a consumer problem.

I am been told i will get the issue resolved today 16th Oct 2013. But i was been told to wait 1more day as they are expecting an email from Level 3 for this issue. It is been 2 week already and issue is not solving. I am tired and losing all my patience.
With this poor service you will be losing the trust and permanently losing a 8 yrs old customer.