AWCC cannot update nor install

Question

Please read entire issue before giving a canned answer.   I have an Alienware m15 R2 laptop with an expired  fully up to date as of like 1pm Pacific on July 5th 2022.   I have Windows 11 and AWCC has been trying to update to version 5.5.0.0 for a while now. Every time I opened AWCC, it would tell me something new was needed and I could either skip or download. I chose to download and during the install process, windows security would block the install. I had gone through the recently blocked and manually clicked to allow every single time it blocked the install. Yet it kept doing so. So following the support article https://www.dell.com/support/kbdoc/en-us/000178146/windows-defender-threat-when-installing-or-updating-alienware-command-center I did all the steps and uninstalled AWCC.   So now I tried to do a fresh install. Every single time I try to install, windows kept blocking it. So I followed this article https://www.dell.com/support/kbdoc/en-us/000178439/how-to-remove-and-reinstall-the-alienware-command-center and followed its steps along with the video. I would keep uninstalling, changing the regedit and wiping it all out. After each uninstall I would redownload a new AWCC installer from https://dl.dell.com/FOLDER08535991M/3/Alienware-Command-Center-Application_J2T2G_WIN_5.5.0.0_A00_02.EXE  I then would go to the properties on the new installer download and check the box next to 'Unblock'. Still no joy. I then went to my windows security and selected the new (each and every time) install file and manually made it an exclusion to keep it from being blocked by windows security. But this is what I get EVERY SINGLE TIME   I would check the restart box and then hit finish. No AWCC. So rinse and repeat the above steps, killing the regedit files, etc...new download....etc...   Then I would hit finish without the restart, and then restart manually. Nothing. How do I get AWCC back onto my computer? I have been trying to fix this for over 5 hours now.

deez11010 · Accepted Answer

So after sleeping on it, I got back to it.

I paid closer attention as to where and how the installer was being interrupted. It was during the "Installing package AWCC_Core". During that process, it would hang for a few seconds, then the finish box stating that the installer was interrupted would pop up. And once again a notification from Windows Security that it had blocked it.

I went to Setting>Privacy & Security>Virus & Threat Protection>Manage Settings>Tamper Protection and disabled it. And tried again, this time after the install failed and I got a blocked message I see that it was the "Controlled Folder access" that blocked the install.

I went to Setting>Privacy & Security>Virus & Threat Protection>Manage Settings>Manage Controlled Folder Access and disabled that.

I then tried again....and FINALLY...success.

AWCC is now FINALLY reinstalled on my computer.

So problem is resolved. If anybody else has similar issues, jump strait to windows security and shut down those 2 and it will work. Just remember yo re-enable them after you install. As for why AWCC_Core is being blocked even if let through, thats for you developers to figure out.

Plycilia · Answer

Voce conseguiu e não teve mais problemas? Porque o meu está assim, mas eu tenho o norton. Pode me ajudar? Não consegui fazer este passo a passo com o norton

Windows General

Was this post helpful?