bad_pool_caller error message when upgrading xp home to xp pro

Question

Hi everybody,

I am unable to install XP Pro on a Dell Dimension 2400 without getting an error message and blue screen.. I have never had a problem before upgading XP home to XP Pro.

I get the error message
bad_pool_caller and "make sure the hardware or software is properly installed" ....restart computer and press F8 and select safe mode"

Technical info
"stop 0x00000cc2(0x00000007 0x00000cd4 0x00340045 0xe1163cd24).

The computer is all original configuration from Dell without any modifications. Every time i restart the computer i get directed to the instillation and it gives me the blue screen again when it hits the 34 min remaining mark. I realize that it is probably a hardware or driver conflict and was wondering if anybody knew what drivers or hardware were causing the problem. I would hate to have to format the whole hard drive and reinstall everything completely over. Your help will be greatly appreciated.

thanks
Doug

Mary G · Answer

This can happen if the installation fails to remove the previous XP files. A clean install would be better than trying to upgrade over Home.

See if this helps: http://support.microsoft.com/default.aspx?scid=kb;en-us;307153

beach3 · Answer

Hi Mary,

Thanks for your response and I didn't realize that Microsoft was recommending a clean install for installation of xp pro. However, the error message is not the same type that I am getting. I do have a couple of links below that shed some light on my issure but am still wondering if anybody has had a similar problem and what did you do to fix it.

How to interpret a Stop 0xC2 or Stop 0x000000C2 error message on a Windows XP-based computer
http://support.microsoft.com/default.aspx?scid=kb;EN-US;314492

Stop 0xC2 or BAD_POOL_CALLER
http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/Default.asp?url=/resources/documentation/Windows/XP/all/reskit/en-us/prmd_stp_czgw.asp

this articl states"If you encounter a Stop 0xC2 message while upgrading to Windows XP Professional, the problem might be due to an incompatible driver, system service, virus scanner, or backup. To avoid problems while upgrading, simplify your hardware configuration and remove all third-party device drivers and system services (including virus scanners) prior to running setup."

My question is "what has changed in the Delll Dimension 2400 to cause the problem in upgrading to xp pro". I have upgraded many previous Dell Dimension 2400's and have never had a problem before.

thanks
Doug

beach3 · Answer

Hi,

I don't have anything connected via usb ports. I have heard that people can have this problen with audigy sound cards but I have integrated sound.

My specs on the machine are as follows:

463-2325 Dimension 2400 Series, Intel Pentium 4 Processor at 2.80GHz
311-2075 256MB DDR SDRAM at 333MHz
310-1582 Dell Quiet Key Keyboard
430-3900 Integrated Intel 3D AGP Graphics
340-9481 40GB 7200 RPM Hard Drive
340-8688 No Floppy Drive Requested
420-1921 Microsoft Windows XP Home Edition,Service Pack 1,English
313-7222 Dell Application Back-up CD, Factory Install
412-0688 Image Restore
310-1871 DellÂ® 2-Button Scroll Mouse
430-0441 Integrated 10/100 Ethernet
313-2279 56K PCI Data Fax Modem
462-5275 48X Max CD-RW Drive
313-0847 Integrated ADI 1885 Audio
313-4514 No Speaker Requested
412-0626 SYMANTEC NORTON INTERNET SECURITY 2004,90 DAY TRIAL, OEM
412-0691 Dell Jukebox powered by Music Match
412-0521 Dell Photo Album Standard
412-0586 AOL BSD/SMB
412-0670 DELL/MY WAY HOME PAGE
412-0701 Word Perfect Productivity Pack

thanks.

simpswr · Answer

Do you have any usb peripherals connected? . . including mouse and keyboard? wrs

beach3 · Answer

Hi simpswr,

I will probably try that next time. In the meantime, I received this official reply from Dell tech support.

"I wish to inform you that if you are trying to install Pro version, then
you should perform a clean install instead of the upgrade. I would
suggest you to format the partition and then try installing Professional
edition. If you do not format the hard disk drive and just upgrade to
Professional edition, you will receive this error and there is no fix
for this issue.

To format the hard disk drive please refer to the following link:

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1036709&c=us&l=en&s=biz&cs=555"

I did not think there was a fix and I have now formatted the drive and the installation is now going smoothly. I still would like to know what driver or software on the Dell Dimension 2400 is interfering with the upgrade.

thanks to everybody who read this and tried to help me,

Doug

simpswr · Answer

Strange . . other than a clean install, the only other thought is to go into device manager and uninstall the video driver any imageing devices andd try  it over again . . wrs

simpswr · Answer

I wonder if the addition of windows updates may have caused the upgrade to stumble . . a real puzzlement! wrs

jamez kann · Answer

To prevent  this problem you need to remove the modem from inside the tower of the 2400 restart the installation then once you finish the reinstillation and reach the desktop reinsert your modem . Then you should be fine.

beach3 · Answer

Do I just need to physically remove the modem from the 2400 case or do I need to remove the modem software though the add/delete program under settings and the modem?

thanks in advance,

Doug

Message Edited by beach3 on 09-26-2004 05:08 PM

beach3 · Answer

Hi Jamez,

Thank you so much for suggesting removing the modem. I had 3 computers all stuck in the same place in my xp professional upgrade. I physically removed the modem(left the software installed) as you suggested and the xp pro installed perfectly. I can't believe that is was that easy! I did google searches all night last night and nobody on the web knew an easy fix for this problem(not even my dell support tech).

Great job and thanks so much. You have saved me a lot of time!

thanks again,

Doug

Windows General

bad_pool_caller error message when upgrading xp home to xp pro

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