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March 1st, 2009 09:00

Black screen and locked up after reinstalling windows vista

Hello, My dell inspiron 1720 got a virus and crashed, I tried to do everything without loosing my files, but then that wasnt working so I did a clean copy install of windows vista, it goes through the install process to completing installation and then the screen goes black, all I have is the mouse cursor moves around but everything else is locked up, I dont think windows completely installed because I never saw finalizing menus or anything,  I tried to install it several times and same thing, I cant afford tech support right now on my out of warranty dell.  Can someone help me with the next step to fixing this problem?

Thank you for reading this please help! Joe

2 Posts

March 1st, 2009 21:00

Hello, I looked at some other members same issues and found answers to my problems I think I have it resolved thank you dell community, Joe

1 Message

April 9th, 2009 09:00

Could you point me in the right direction - I am having exaactly the same problem!!!

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