Bloodhound virus

Hi all.

I hope I'm on the rite place.

My issue is I have the Virus which my Norton Anti Virus detected.

Well I tried everything that I was supposed to do but couldn't get rid of it.

 

So, I went to the Norton site and talked to a tech there and this is the chat I had with him.

 

Now when it comes to cleaning the registree. I don't have a clue as what to do. I just figure with someones help, I can fix it for a bunch less then $99.95.

 

Am I dreaming or not?

Can you hepl me out?

Thank you.

 

I'm running a Demension 3000 with XP

 

 

 

 

Chat ID: bc83c5a1-8ff0-4bfd-ba6b-0da237db7962
Problem : I'm trying to submit a virus BloodHound.Exploit. It won't go so it tells me to contact Tech.
Ather: Hello Mr. mike stout. My name is Ather.
Ather: Thank you for contacting Symantec Technical Support.
Mr. mike stout: Hi there.
Ather:

Please make a note of the Chat Request Id [2849706] for this chat session.
Hi, how are you doing today? Please let me know if you are contacting us for the first time?
Mr. mike stout: First time yes
Ather:
I understand from your message that you want to remove Virus or trojans threats from your computer. Am I correct?
Mr. mike stout: You bet
Ather:
In order to remove Virus or trojhan threats from your computer we have separate department called Virus Removal department.
Please stay connected while I connect your session to Virus Removal department to remove Virus from your computer.
Please be on hold while I transfer this session.
Ather: SYMC_TRANS:ESCALATE
Abhilash: Welcome to Symantec Virus & Spyware Solutions.

Is this the first time you are contacting us or do you have a Priority ID?
Mr. mike stout: Hi.First time
Abhilash: I shall now create a new Priority ID for you. So I would like to gather certain information from you.
Mr. mike stout: Ok
Abhilash: May I verify your name as Mike Stout  for our records?
Mr. mike stout: yes
Abhilash: May I know which country you are connected from?
Mr. mike stout: USA
Abhilash: Please let me know which Symantec product you are using and its version/year
(Product name like Norton Internet security or Norton Antivirus or Norton 360 and the version year is like 2005, 2006, 2007 or 2008 )
Mr. mike stout: Norton Internet secutity and anti virus.
Abhilash: Please open your Norton product and look at the lower right hand corner of the window to find the product name and version year, like Norton Anti Virus or Norton Internet Security 2005 or 2006 or 2007.
Mr. mike stout: 2006
Abhilash: May I know which Operating System do you have on the computer? (Operating System would mean Windows Vista, Windows XP, Mac OS, etc.)
Mr. mike stout: Internet security
Mr. mike stout: XP
Abhilash: As I understand from your description, you are trying to submit a virus BloodHound.Exploit  . Am I correct?
Mr. mike stout: yes
Abhilash: Bloodhound.Exploit.is a heuristic detection for the Microsoft Windows Graphics Rendering Engine WMF Format Unspecified Code Execution Vulnerability
Mr. mike stout: ok
Mr. mike stout: now what?
Mr. mike stout: I don't have a clue what your telling me.
Abhilash: Are you chatting with me from the infected computer?
Mr. mike stout: yes
Abhilash: Once there is infection on your computer, they would normally try to spread to other files on your hard drive and to other computers/devices connected to your system. Most of the times, they create/manipulate entries and keys in your windows registry. In these cases we need to manually remove these registry entries and also remove the infected files.

Manipulating the registry is sometimes very precarious and is to be done with extreme care, since any incorrect changes could mean that the computer’s functioning could be altered maybe even unchangeably altered. Hence it is always recommended that only a trained expert do this for you.
Mr. mike stout: ok
Abhilash: Do not worry, in this situation, if you wish our expert consultants will do a complete diagnosis of your system, and troubleshoot any malware present on your computer. If required and if your system permits they can connect to your computer remotely and do all this for you directly.
Mr. mike stout: Yes
Mr. mike stout: I thuoght my antivirus was supposed to stop these problems.
Abhilash: There can be several possible reasons for this:-

1. The infected file is active on your computer;
2. It is sort of "embedded" into your browser (such as an Add-on) or into some other running softwares/applications;
3. The infected has "assumed" system file status/rights and hence it cannot be simply deleted.
Mr. mike stout: Is it being controled?
Abhilash:
These are possible reasons, but we can only know the actual reason once a detailed diagnosis is complete.

Your Norton software attempts to override these; however it is not always possible, since we need to adhere to various software conventions/standards, some of which could be set by the Operating System.
Mr. mike stout: Ok
Abhilash: We are providing you the best technicians in the industry.
Abhilash: Before we proceed, I would like to inform you that this is a paid consultation service.
Mr. mike stout: Thank you.
Mr. mike stout: I hope so.
Mr. mike stout: Figures. How much?
Abhilash: The Consultation fee would be US $99.95.
Abhilash: For your computers safety, I would suggest you to let one of our experts to handle this delicate issue at the earliest as we provide 100% guarantee for the virus removal.
Mr. mike stout: I guess my new computer won't have Norton for it's protection.
Abhilash: Is there anything else I can help you with?
Mr. mike stout: nope