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June 5th, 2006 05:00

Blue Screen - winlogon.exe - Application Error

Hi, I am hoping someone can help me solve my blue screen problem.  I spent the entire weekend working on getting rid of it, but it hasn't gone away.  I am really frustrated and tired.  Please help, if you can.
 
Here are the error messages:
 
MESSAGE 1 (appears during windows log on):
 
winlogon.exe - Application Error
 
The instruction at "0x77d4d1a7" referenced memory at "0x00000008".  The memory could not be "read".
 
Click on OK to terminate the program
Click on CANCEL to debug the program
 
Clicking on OK or CANCEL causes WINDOWS to terminate.  If I don't click on  either OK or CANCEL I can manuever through Windows and even use Internet Explorer.
 
 
MESSAGE 2 (blue screen if OK or CANCEL is selected):
 
STOP:  c000021a {fatal system error}
 
The windows logon process system process terminated unexpectedly with a status of 0xc0000005 (0x0000000  0x0000000)  The system has been shut down.
 
I was able to back up my hard drive.  I removed some photos, videos and temp files, checked for windows upgrades, ran disk clean up, and defrag.  I am using McAfee and I also have Zone Alarm.  I ran Ad-Aware and deleted some cookies.  Updated Adobe Acrobat Reader.  I ran chkdsk /r in Safe Mode and tried to run sfc /scannow.  I've also noticed that the Event Viewer is identifying errors.  I tried running memtest86 but couldn't because I can't unzip it.
 
I have never had a problem with the blue screen until last week after I had added several photos and viewed a homemade DVD containing videos and photos (with some errors)....my hard drive was getting full and hadn't been defragged in awhile.
 
I will appreciate any suggestions.....Thanks!

2.7K Posts

June 6th, 2006 09:00

Hello KTArgh :smileyhappy:

I think you some sort of nasty, probably a trojan.
You need to go to the HijackThis forum here.  Read how to use HijackThis and how to post a logfile


http://forums.us.dell.com/supportforums/board?board.id=si_hijack

2.7K Posts

June 6th, 2006 12:00

The people on that forum are experts in cleaning up that sort of thing.
Just be patient as the forum is usually busy (sad reflection on the internet :smileysad:)
 
Good luck

6 Posts

June 6th, 2006 12:00

Dunedin - Thanks for responding  I ran HIJACKThis and had to post it via two e-messages.  I'll wait to hear the recommendations.:smileyhappy:

6 Posts

June 14th, 2006 06:00

Hi, Dunedin:  I never got a response from the Hijack This forum so I kept searching the internet and found a free online help forum.  It was risky business and I might have picked up a modified Vundo from possible ErrorSafe...My winlogon.exe error and blue screen are gone!!!!  Not sure if you want me to identify the website...so I will wait to see if anyone asks for it.

2.7K Posts

June 14th, 2006 09:00

Hello again :smileyhappy:
 
I`m so pleased you got it all cleaned up, but sorry that you had to go somewhere else for help.
 
Not sure what the rules are about posting that other website, so maybe best to keep it quiet.  Store it safe for future reference, but I hope you won`t need it again.
 
Thanks for letting me know.

2 Posts

March 17th, 2008 18:00

hi

i have the same problem. so can you help me how to get rid of it?

 

2.7K Posts

March 17th, 2008 20:00

Hello gterral


Do you mean you have the winlogon.exe error or that you have not been able to have your log read?

 

Have you tried the HijackThis forum here.  Read how to use HijackThis and how to post a logfile


http://forums.us.dell.com/supportforums/board?board.id=si_hijack

Message Edited by dunedin on 03-17-2008 09:25 PM
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