Blue screen

Question

I got a dell latitude E4310 form on of my friend then I installed windows 10 on the laptop then I noticed that sometimes while I am using the PC it shows blue screen which is very annoying I did diagnosis of the hardware but it was okay so I don't know what is going on and each time the blue screen shows up it usually have different cause and error code they was a time it was even making noise after it show blue screen please I can I stop this it disturbing my work

ejn63 · Answer

Use Who Crashed (the free version is fine) to determine what's causing the blue screen.

user_388a8c · Answer

@ejn63​ what is who crashed please is it an app

ejn63 · Answer

https://www.resplendence.com/whocrashed

user_388a8c · Answer

@ejn63​ my engineer says it heat that causing it and that I use clean the PC and add thermal paste and he said I should pay 15,000 naira for both service is that true because I noticed it always crash once I am doing a heavy task like watching anime with high quality and opening multiple browser tab and it doesn't lag that the funniest part it just show PC run into an run need to restart and everytime it shows it always different error code I did hardware diagnosis but itsays the hardware is ok

ejn63 · Answer

The system is 15 years old and if it hasn't had internal cleaning and thermal pad replacement, that may help.

That said, if you're using the system for intensive work, a new(er) system would be a good idea -- on its best day, this system is too old to handle a contemporary workload.

user_388a8c · Answer

@ejn63​ okay but I already take the PC to my engineer I'm waiting to collect the PC I hope it works

Windows General

Blue screen

Was this post helpful?