Blue screens due to wireless

Question

Hi,   I'm running XP Pro SP2 on an Inspiron 8600   For some time, and for no particular reason, I've been having regular crashes which seem to be caused by the wireless:     - sometimes (1 in 5), at startup, right after logging in, I get a blue screen error 0x00000005 and have to restart     - sometimes (3 in 5), at startup, right after logging in, I get an Windows error message with the same code. It's not a blue screen, so I can use the computer. I sent the error to MS and it says error cause by a device driver     - sometimes (1 in 5), I don't get any error message at all at startup, and I can work anywhere between 5 minutes or 8 hours, but eventually I will get the same blue screen 0x00000005 which will require reboot     All of this does never happen if I disable the Wireless Network Connection and just work with the standard Ethernet.   I've tried:   - uninstalling / reinstalling SP2   - uninstalling the driver, installing the previous version   - uninstalling Intel ProSet   Nothing worked.   I've reinstalled XP from scratch (formatted HD, reinstalled XP, applied SP2), and I got the same errors.   Any ideas? At least, how could I find out which program/driver is generating the error in the first place? It has to do with the wireless but could be another program...   Thanks, Fred

Midnight Star · Answer

Ok, just a couple of things:

What information, text wise, is being reported with BSOD? Any file name(s) or dll(s)?

Does "Device Manager" show any problems?

Check "Event Viewer", under "System" and "Application", windows will try to log something here if something goes wrong. See what warnings, or errors are being reported about the time of the problem. Right click on the entry, the select "Properties". This will give you more information about the error.

If you still have the diagnostic partition on the laptop, run it to rule out any basic hardware problems. You'll have to run it from the BIOS bootup menu; press F12 when prompted.

Try disabling the wireless (the radio), and leave it disabled. Then, try connecting the laptop directly to your wireless acess-point via ethernet. Do you still have the same problem?

The wireless card might have to be removed and reseated.

Mike.

FredL · Answer

Hi Mike,

Thanks for this.

No dlls are being reported, exact text of the blue screen is:

INVALID_PROCESS_ATTACH_ATTEMPT

Technical information:

STOP: 0x00000005 (0x00000000, 0x82RA9990, 0x00000000, 0x00000000)

Beginning dump of physical memory.

Pysical memory dump complete

When I don't get the blue screen but just the error message, it's very similar (this is from the event viewer, System Error):

Error code 00000005, parameter1 00000000, parameter2 82996be0, parameter3 00000000, parameter4 00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

There are no application errors in the event viewer.

I look at the hardware with diagnostics and all, although the wireless does work perfectly, when the computer does not crash.

When I disable the wireless, I connect to my access point via ethernet and it does work - without crashing.

Thanks,

Fred

Midnight Star · Answer

Fred,   I know. Just check your user manual on how to do it, and take your time. Before you do that, contact Dell again, and tell them that you believe the wireless card is bad, or needs to be reseated, and let them know that you want them to walk you through the procedure.   I hope they can help you resolve the problem.   Mike

Midnight Star · Answer

Fred,   The last thing I can think of would be to remove and reseat the wireless card. Have you tried calling Dell's technical support department yet?   Which diagnostics did you run? The one specifically for the wireless card, or the 'overall' system test?   Which wireless card do you have?   Mike.

FredL · Answer

Mike,

I will try that although this is the wifi card integrated with the laptop (Intel 2100).

I got to Dell technical support about this and they say to get to Microsoft because it could be a SP2 issue. I don't see why Dell don't support their own products and drivers. I won't even try to contact MS cause if 99% sure they will tell me to go to my product manufacturer Dell.

I'll run the diags and if I find anything I'll let you know.

Fred

Windows General

Blue screens due to wireless

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