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10 Posts

17912

November 6th, 2005 16:00

Blue stop screen - Can't reformat computer either...

My computer is a Laptop Inspiron 600m. Whenever I turn on my computer, it loads the initial "Dell" screen. Then as it is loading the "Windows" screen, it crashes and goes to the blue stop screen; displaying the following message:
 

Stop: 0x00000024 (0x001902FE, 0xF89736D4, 0xF89733D0, 0xF83F9F81)

Ntfs.sys - Address F83F9F81 base at F83AA0001, Datestamp 41107eea

 

I hate tried booting my Windows XP CD, however that does not do much. The Windows XP CD loads alright, but if I press "R" to repair then it crashes to the same blue screen. If I press "Enter" to reinstal Windows XP, it crashes and goes to the same blue screen.

So as you can see...I am out of luck. Any help would be greatly appreciated. Ask, if you need further information on my laptop.

Thanks,

Roman Rozhok

276 Posts

November 6th, 2005 18:00

Perhaps just a format/reinstall of your system might be in order (or at least first a parallel install to backup data..followed by a format/reinstall).

10 Posts

November 6th, 2005 18:00

Denny, I cannot go to start|run. my computer *Will Not* boot windows. And it *Will Not* start in safe mode, it crashes to the same screen. I also cannot repair reinstal, when i try to my computer crashes to the same blue screen of death. 

2 Intern

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18.8K Posts

November 6th, 2005 18:00

romanrzhok,

See if a repair reinstall can provide any assistance. Instructions for that are here.

2 Intern

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18.8K Posts

November 6th, 2005 18:00

romanrozhok,

Are you booting from the XP CD or letting it try to autostart from within Windows?

10 Posts

November 6th, 2005 22:00

I am booting from the CD. I press F12. and then select boot from CD and it boots it. However it crashes as soon as it loads.

2 Intern

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18.8K Posts

November 6th, 2005 22:00

romanrozhok,

Are you seeing "Press any key to boot from CD..." in white on a black screen when the computer starts?

10 Posts

November 7th, 2005 00:00

yes. I press any key, and it loads the blue windows screen. the one where it tells me to press enter if i want to instal windows xp or to press R to repair. that screen loads fine. However, if i press R for repair, or Enter, my computer crashes to the blue screen of death.

276 Posts

November 7th, 2005 00:00

Call Dell's Hardware Support -> 1-800-624-9896

10 Posts

November 7th, 2005 03:00

they can't do much about it.

2 Intern

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18.8K Posts

November 7th, 2005 03:00

romanrozhok,

It should not be necessary, but it might help. Get an emergency boot diskette (you can download one from here) and run FDISK on your hard disk. That will eliminate any traces of the NTFS file system (and with any luck should allow you to do a normal installation without the stinkin' blue screens). Instructions for FDISK are here.

10 Posts

November 7th, 2005 03:00

I would also like to add that i ran diagnostics and all the test results passed. it said i had no porblems.

2 Intern

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658 Posts

November 7th, 2005 06:00

I'd run the custom diags, specifically read and seek tests, i'd say it's very unlikely to cause the error you're getting, but at least it's fun to watch them run.

Once they pass, use any sort of boot disk: harddrive manufacturer's disk works well, or just about any boot disk from www.bootdisk.com will generally work. Boot to it and format the drive. Issue resolved.

If you don't have a floppy drive, you can likely load those same files onto a usb key. If you don't have that you can just connect the harddrive to a desktop pc (may have to purchase 2.5" to 3.5" ide converter (abotu $10) to do so) and format drive as a secondary drive, or if you're lazy, take it to a shop and have them do so.
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