Cannot get upgrade assistant to continue

Question

I have an Inspiron E1505 with XP Media Center. When trying to do the upgrade, I got an error at the end of updating the bios The error message said Iexplore.exe DLL Initialization Failed. Then I immediately got a not responding message, the upgrade assistant shut down and now I cannot get the upgrade assistant to restart. Could this be because I have firefox as the default browser? How do I proceed? You would think dell would have some sort of chat support for the upgrade that they send you, or at least free phone support. But I could not find it anywhere! Or should I just forget about going to VISTA and stick with XP?????

barkingpumpkin · Answer

http://support.dell.com/support/topics/global.aspx/support/gen/chat?c=us&cs=19&l=en&s=dhs

inspiron_wvhpe · Answer

Just use the Vista DVD and forget using the Upgrade Assistant first. Just install vista then when you have finished put the Upgrade Assistant in the driver go into my computer right click on the drive with the disc in and select Explore then just look through the folders manually for the drivers. If theres any you can't find check here. http://support.euro.dell.com/support/downloads/index.aspx?c=uk&l=en&s=gen

diana933 · Answer

Thanks for the help. It finally got everything installed. I had to stop for a couple of days to move my daughter. I only have one problem. The upgrade assistant did everything, but I get the error message that is error -5. I checked it out, it is related to the easy creator program from sonic. I checked out the bulletin about the DLA not being compatible, but advisor already had run the program. I can't get rid of the message on boot-up. I even used the site that is listed in the error message to try to correct it. Anyone have suggestions here? Pharmacymom

Windows General

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