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37864
August 16th, 2008 16:00
cannot sign on to aol.error= snmaster.idx is missing
i downloaded aol 9.1 in the uk on my dimension 9200 and since then about 2 weeks i have been unable to sign on to aol...
If i try to sign on i get...aol software has stopped working please close the programme.
If i try to download aolVR again i get SNMaster.idx is missing please re install.
i have tried aol and other registry people and i have installed uninstalled copied pasted and god knows what and nothing works.
Any aol software like computer check up will not work and will not download.
several registry cleaners have been used and all say no problems with your computer
Please help but dont tell me to uninstall aol and re install or copy and paste something because it will not work
I am so fed up its untrue and no-one seems to give me any answer that works or explain to me whats wrong HELPPPPPPPPPPPPPPPP Bob
discostu668
474 Posts
0
August 16th, 2008 17:00
searching online, i found a possible solution.
try this:
Re: "SNMaster.idx Database is missing Please restore this file"
I was having the same problem after i attempted to install AOL 9.1 on Vista. I posted this fix on an aol forum as well. Locate the appdata.ini which should be located in c:\program files\AOL 9.1 . Open the appdata.ini and modify the "Folder=" section like below..
Double check to make sure that the snmaster.idx file actually resides in C:\Windows\All Users\Application Data\AOL\Ca_AOL 9.1 . I'm assuming the problem exists because there is no absolute path by default in this appdata.ini file.
[appdata]
Folder=C:\Windows\All Users\Application Data\AOL\Ca_AOL 9.1
GUID=d2daa36-8ec8-4e9e-85f5-c1328ad905a0
Common=C:\Windows\All Users\Application Data
Browse to C:\Program Files\AOL 9.1\ and double click on aol.exe. It should start just fine.
or this:
Re: "SNMaster.idx Database is missing Please restore this file"
Folder=C:\Windows\All Users\Application Data\AOL\C_AOL 9.1
Simply change your reference in appdata.ini to the above and all is well! It's not CA_AOL 9.1 but C_AOL 9.1
It's a simply path direction reference mistake by AOL
here is the link:
http://text.broadbandreports.com/forum/r18503301-SNMasteridx-Database-is-missing-Please-restore-this-file